Business Operations Apprentice

Summary

Kaboodle are offering a fantastic opportunity for a Business Operations Apprentice to join their team.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 08:00 - 16:30
40 hours a week
Possible start date: Monday 20 January
Duration: 1 year 5 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Customer Service - contact with customers, booking in and resolving queries
Client Relationships - take responsibility for a group of clients. Build relationships / attend meetings / produce reports / resolve issues
Warehouse Operations – understand workflow and plan accordingly. Analyse space requirements and take actions to resolve issues / investigate aged stock and take appropriate action
Project Work - ad hoc project work such as peak planning / new sites / warehouse layouts
Site Work - understanding how the Site Project Team (new housing developments) operate

Where you’ll work

UNIT 5B

MOTORWAY IND ESTATE

BABBAGE ROAD

STEVENAGE

SG1 2EQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NORTH HERTFORDSHIRE COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Administrative skills
Analytical skills
Logical
Team working
Patience
Good Knowledge of Microsoft

Other requirements

Dealing with customers can be challenging, especially if their delivery has failed for a reason that they do not understand, or they are requesting an installation that is not achievable. We are a small team. You must really want to a part of the team.

About this company

Kaboodle provide home kitchen appliance delivery and installation services to the leading appliance brands and top high street retailers throughout the UK. We operate throughout the UK and currently have four depots spread across the country and are expanding in 2025. The company values and culture are summed up as: K – Kind A - Ambitious B - Brilliant O - Optomistic O – Open D – Diligent L – Loyal E – Empowered These are values that we all strive to live by as a company.

After this apprenticeship

With the company growing there will be significant opportunities to use their skills and find their preferred career path. We have people who have been with the business over ten years and have progressed from working in the warehouse to Management roles

Ask a question

The contact for this apprenticeship is: