Apprentice Receptionist Administrator

Summary

We are seeking a Receptionist/Administrator who will work front of house and in the Human Resources team supporting current and future social value initiatives. The role is an exciting opportunity to learn how a social value strategy is developed and executed within a corporate setting.

Annual wage: £27,352 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 8.30am - 5.00pm with 30 min break each day.
40 hours a week
Possible start date: Monday 3 February
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Call Handling / Meet and Greet Visitors:

Answer all incoming telephone calls and direct to the appropriate person promptly and in a professional manner
Ensure that all messages are passed on to the appropriate person efficiently
Meet and greet visitors, offering them refreshments and directing them to the right person
Manage the visitors induction and ensure that all visitors are issued with a pass
Ensure that the reception area is kept tidy at all time

Meetings:

Organising and arranging lunches/refreshments for meetings as and when required
Maintaining supplies for meeting rooms ensuring that they are stocked daily with all required supplies

Handling Incoming / Outgoing Post:

Prepare all daily outgoing post for collection by royal mail
Pass incoming post unopened for distribution

Travel:

Co-ordinate approved travel arrangements on behalf of Trueform employees as and when required

Admin Support:

Providing administrative support to the Social Value Coordinator
Schedule meetings related to Social Value initiatives and projects
Provide logistical support to help facilitate employee volunteering days
Update the social value data spreadsheet with guidance from the Social Value Coordinator
Send organisation-wide Social Value emails detailing current and future projects
Liaise with line managers to complete actions from across the Social Value agenda
Work with the Social Value Coordinator to develop presentations for Quarterly Social Value meetings

Where you’ll work

Unit 12 Pasadena Trading Estate

Pasadena Close

Pump Lane

Hayes

UB3 3NQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE WINDSOR FOREST COLLEGES GROUP

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Apprenticeship Standard
Level 2 Functional Skills in English and maths if required
Skills Coach sessions for coaching and preparation for EPA on a monthly basis, in the workplace and Teams

Requirements

Essential qualifications

GCSE in:

English and maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Word/Excel/PowerPoint skills
Professional demeanour
Willingness to learn

Other requirements

Desirable: - Previous experience as a receptionist or in a client facing role. - Understanding of social value and how it applies in a corporate setting.

About this company

Trueform is a pioneering technology and manufacturing company. We develop and harness leading technology and advanced manufacturing techniques to create innovative, market leading products and infrastructure for public spaces. We are an environmentally focused business, making a difference to the communities we work in and are committed to social value initiatives.

After this apprenticeship

Possibility of permanent employment

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