Care Compliance Administrator apprentice

Summary

Located in Tyseley. We are looking to recruit an administration assistant. This is an excellent opportunity with the company seeking an enthusiastic individual to join their administration team to provide office support.

Annual wage

£12,480 a year

Minimum wage rates (opens in new tab)

Reviewed as part of review and appraisal.

Training course

Business administrator (level 3)

Hours

Monday to Friday, 9.30am to 5.30pm.

37 hours a week

Possible start date

Thursday 2 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The HR Link is looking for a meticulous and proactive Care Compliance Administrator to ensure compliance with regulatory standards and support efficiency of care operations. The ideal candidate will have excellent attention to detail, strong organisational skills, and the ability to handle sensitive information discreetly. This role is crucial in maintaining the highest quality care standards for our clients.

Ensure adherence to regulatory standards such as CQC (Care Quality Commission) requirements.
Regularly update and maintain compliance records
Conduct audits of client records and staff documentation to ensure compliance with company policies.
Assist in preparing for external inspections and audits.
Maintain accurate records of policies, procedures, and documentation related to care compliance.
Support the development and implementation of new compliance processes.
Manage the storage and accessibility of care-related documents in line with GDPR requirements.
Coordinate the renewal and submission of mandatory reports and certifications.
Liaise with the care team to ensure accurate record-keeping and compliance with care delivery standards.
Provide guidance to staff on compliance-related matters.
Act as a point of contact for compliance queries from internal and external stakeholders.
Keeping track of management paperwork
Track and report on compliance metrics to the management team.
Escalate any compliance risks or concerns to the relevant department.
Maintain up-to-date knowledge of industry regulations and communicate updates to the team.

Where you’ll work

Unit 11, 43-61 Weston Lane

Tyseley

Birmingham

B11 3RR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TRANSWORLD PUBLICATIONS SERVICES LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
English and Maths Functional Skills Level 2 (if applicable)
Work-based training with 1 day per month at Protocol Consultancy Services in Birmingham

Requirements

Desirable qualifications

GCSE or equivalent in:

English and Maths (grade Grade A*-C or 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Knowledge of Care sector
GDPR

About this company

HR Link is a training provider offering a range of popular courses and training to young people and adults who are looking to develop their knowledge and expertise in a particular field. We aim to equip our learners with he skills required to obtain better opportunities for the future.

After this apprenticeship

Full time employment and personal development opportunities.

Ask a question

The contact for this apprenticeship is:

TRANSWORLD PUBLICATIONS SERVICES LIMITED

Jodie Simmons

jsimmons@protocolgroup.co.uk

01212362634

The reference code for this apprenticeship is VAC1000289911.

Apply now

Closes in 15 days (Friday 20 December at 11:59pm)

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