Apprentice Sales & Customer Service Adviser - 14752
KMC COLLECTIONS LTD
MANCHESTER, M8 8HQ
Closes on Saturday 1 March
Posted on 29 November 2024
Contents
Summary
KMC Collections t/a Kurtmuller Ltd in Cheetham Hill are recruiting for an Apprentice Sales & Customer Service Adviser. The successful candidate will work towards completing a Level 2 Customer Service Practitioner apprenticeship over the duration of 17 months.
- Annual wage
- £11,778 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday 11:00-17:00 (30 min lunch).
30 hours a week
- Possible start date
-
Saturday 8 March
- Duration
-
1 year 5 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Working within a fast-paced environment, duties will involve:-
• Provide excellent customer service to all customers
• Visual merchandising to customers via video calls
• Taking orders over the phone/Whatsapp
- Offering advice, guidance and support
• Fixing problems and offering solutions
• Upselling products to increase sales
• Picking and packing orders for delivery
• Accepting incoming deliveries and checking items
• Meeting and greeting clients who walk in
• Updating company websites
• Prioritising orders in order of importance
• Keeping up to date with women's fashion trends
Where you’ll work
UNIT 1
30-32 KNOWSLEY STREET
MANCHESTER
M8 8HQ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
NORTH LANCS. TRAINING GROUP LIMITED(THE)
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- Level 2 Customer Service Practitioner
- Functional skills
- Work-based learning
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Confident
- Professional
About this company
Kurt Muller is a luxury womens fashion brand established in 1988. We have a number of fashion outlets based around the UK with our wholesale showroom based in the heart of Manchester. We source directly from European factories to offer high quality & affordable womens fashion with new styles weekly! From dresses and tunics, to jackets and blouses, to casual tops and jeans - you'll be sure find something to suit you! We are highly experienced in all aspects of design, sourcing and production. Accessories include scarves, bags, belts and jewellery.
After this apprenticeship
Progression onto full-time employment.
Ask a question
The contact for this apprenticeship is:
NORTH LANCS. TRAINING GROUP LIMITED(THE)
Recruitment
recruitment@nltg.co.uk
01254 395355
The reference code for this apprenticeship is VAC1000289895.
Apply now
Closes on Saturday 1 March
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.