Business Admin Apprentice

St Saviours surgery

MALVERN, WR14 1DD

Closes in 8 days (Friday 13 December at 11:59pm)

Posted on 29 November 2024


Summary

An exciting opportunity has arisen for a highly motivated and enthusiastic person to join our small but friendly reception and administration team as an apprentice. The successful applicant will become an important member of a team providing comprehensive reception and administration services to our clinical team.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday-Friday, shifts to be confirmed (7.5 hours a day with 30 min unpaid lunch break)

37 hours a week

Possible start date

Monday 6 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Reception:

Deal with all general enquiries and make appointments for patients.
Answering the telephone.
Take messages and pass the information on to the intended recipient.
Monitor patient appointments and keep patients informed of any delays.
Issuing of prescriptions.
Advise patients about different practice procedures (e.g. registering as a new patient and ordering prescriptions).
Keeping the reception area clean and tidy.
Receiving clinical samples from patients.
Receive payments for private fees and issuing a receipt.
Assisting in the provision of basic life support or other treatment to patients who are taken unwell in reception until the arrival of a member of the clinical team.
Open and close the practice and set the alarms when required

Administration:

Provide general administrative support to the clinical team.
Undertaking a wide range of administrative duties including processing mail, managing emails, word processing and photocopying.
Retrieving and filing records as required in alphabetical order.
Scanning and linking consultant letters and test results to patient records.
Book appointments for patient recalls and update the patient records appropriately.
Ensuring correspondence, reports and results are filed appropriately.
Dealing with enquiries about choice and book referrals.
Arranging emergency and urgent patient transport when requested by a GP.

Where you’ll work

MERICK ROAD

MALVERN

WR14 1DD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HEART OF WORCESTERSHIRE COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Monthly Day release to Worcester Campus:

Weekly sessions online/in person on site.
Level 3 Business administrator apprenticeship standard.
Functional Skills in maths and English, if required. 

More training information

On the weeks you do not attend college, you will still have 6 hours per week set aside for college work / tutorials. You will be paid for this time.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness
  • Confidentiality (GDPR)
  • Health and Safety Knowledge

Other requirements

Other information - During the apprenticeship, there will be monthly reviews to discuss progress and to give the apprentice ample opportunity to discuss training and support development of skills, ask questions/queries if any concerns. It is a mandatory requirement that you attend the Worcester Campus for a day release once every 4 weeks.

About this company

A busy Dr's surgery located in Malvern. A close knit team who work well together to support each other and their patients.

https://www.stsaviourssurgery.co.uk/ (opens in new tab)

After this apprenticeship

Experience gained from this apprenticeship will help you gain employment within the NHS on completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

HEART OF WORCESTERSHIRE COLLEGE

Sue Portsmouth

sportsmouth@howcollege.ac.uk

01527572684

The reference code for this apprenticeship is VAC1000289891.

Apply now

Closes in 8 days (Friday 13 December at 11:59pm)

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