Digital Support Apprentice

Summary

The Digital Support Technician we're looking for will be responsible for providing technical assistance in the management and troubleshooting of digital systems, including hardware, software, and network-related issues. Handle user inquiries, resolve technical problems, install and update software, and maintain system performance.

Annual wage: £14,000 a year
Minimum wage rates (opens in new tab)
Training course: Digital support technician (level 3)
Hours: Monday - Friday, 08:00 - 16:00
37 hours 30 minutes a week
Possible start date: Tuesday 14 January
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The Digital Support Technician we're looking for will be responsible for providing technical assistance in the management and troubleshooting of digital systems, including hardware, software, and network-related issues. Handle user inquiries, resolve technical problems, install and update software, and maintain system performance. Their role also involves ensuring data security, performing regular backups, and supporting cybersecurity measures. Technicians may also assist in setting up new devices, training users on digital tools, and ensuring compliance with IT protocols. Strong communication skills, technical proficiency, and problem-solving abilities are key to this role.

Digital technology can significantly enhance learning in a construction environment by providing interactive tools and resources. Virtual reality (VR) and augmented reality (AR) allow workers to practice skills and navigate construction sites safely before engaging in real-life tasks. Learning management systems (LMS) offer access to online courses, ensuring continuous professional development. Digital collaboration tools enable team communication, sharing of project data, and real-time problem-solving. Additionally, building information modeling (BIM) helps learners visualize complex construction projects, enhancing understanding and reducing errors.

Digitisation can improve business efficiency by automating routine tasks, reducing errors, and speeding up processes. Tools like cloud storage enable seamless data access and collaboration, while project management software helps track progress and deadlines.

Digital communication platforms enhance team coordination. Additionally, data analytics offer insights for better decision-making and forecasting. Overall, digitisation streamlines operations, increases productivity, and reduces operational costs.

Duties will include:

Help to integrate digital solutions to improve business efficiency
Support the day-to-day operations of the business
General Administrative Tasks and Housekeeping Duties
Take stock of the existing digital solutions we have in place and prioritise which need improving first
Assist our instructors with digital technology, helping them to understand that it will support them and not something to mistrust

Where you’ll work

Warren Farm

Forest Road

Wokingham

RG40 5QY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ESTIO TRAINING LIMITED

Your training course

Digital support technician (level 3)

Equal to A level

Course contents

use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.
support digital operations or digital change and transformation activities.
investigate application problems and enable resolution to maintain productivity and improve quality of service.
coach and guide stakeholders to develop their applications skills to use digital systems effectively.
monitor data to analyse systems use and provide insights to recommend use or applications developments.
support customers in the use of information, products and services through digital channels.
diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
maintain end-user systems physically or remotely. For example: software, hardware or operating systems
provide and direct end-users to tools and resources to help them to resolve their digital problems.
use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.

Your training plan

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to:

Helpdesk Operations and Functions
Maintaining Digital Systems and Services
Fundamentals of Digital Systems
Administration of Digital Systems and Services
Change Management
Teamwork and Communications
Introduction to System Security
User and Stakeholder Training
Working in Digital Support
Data Operations and Security
Pathways and Career Progression

Requirements

Essential qualifications

GCSE in:

English and Maths (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Problem solving skills
Analytical skills
Team working
Initiative

About this company

BAM Construction Training is a UK-based company specializing in providing high-quality training and certifications for the construction industry. They offer a wide range of courses covering areas such as health and safety, plant operation, and construction skills. The company aims to support individuals and organizations by enhancing workforce capabilities, ensuring compliance, and promoting safety in construction environments. They serve both small businesses and large organizations, providing flexible and tailored training solutions to meet specific needs. For more details, visit their website at bamct.co.uk

Company benefits

•Optional pension scheme, (5% employee, 3% employer) •20 days a year, plus bank holidays, plus Christmas shutdown.

After this apprenticeship

Opportunity for a full time role upon completion of the apprenticeship providing both the apprentice and the comapny are the right match for each other
Happy to support any other aspects of CPD as long as it can be justified as beneficial to the company

Ask a question

The contact for this apprenticeship is:

ESTIO TRAINING LIMITED

Raymond Duke

raymond.duke@estio.co.uk

The reference code for this apprenticeship is VAC1000289880.

Apply now

Closes in 18 days (Thursday 9 January at 11:59pm)

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