ICT Apprentice

Summary

XBM are offering the chance for a candidate to take part in an ICT Apprenticeship. The IT Apprentice will offer support and guidance to our customer base, service engineers and 3rd party IT technicians who are using network photocopiers, scanners, fax and any other IT hardware solutions we provide.

Annual wage: £14,500 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday to Friday: 9am to 5pm (breaks to be confirmed).
37 hours a week
Possible start date: Monday 6 January
Duration: 1 year 4 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Responding to queries via email or phone
Training other staff members on troubleshooting and diagnosing problems
Resolving problems with networks and PCs/Macs
Diagnosing system errors on our hardware devices
Installing/updating software to fix issues with printing and scanning
Remotely access hardware to assist with diagnosing and resolving problems
Following up with customers for full resolution of issues
Take ownership of tasks allocated to yourself in a quick and courteous manner, ensuring company targets are met
Manage your personal and companies time effectively whilst performing your daily duties
Ensure the correct company procedures and guidelines are followed when using equipment in conjunction with company health and safety policies
To attend and be prepared for company/department meetings

Where you’ll work

ACCESS HOUSE

NEPSHAW LANE SOUTH

GILDERSOME

MORLEY

LS27 7JQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NOWSKILLS LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Information Communications Technician Level 3 Apprenticeship Standard:

Your training takes place away from your usual location of work and in one of NowSkills' city centre training venues. If this isn't convenient for you, then NowSkills also provides live online, on-demand online and 1:1 with your subject specialist digital tutor that you will have assigned to you.

Upon successful completion, you will receive a certification of your Level 3 Information Communications Technician Apprenticeship Standard.

Training schedule has yet to be agreed upon, further details will be made available at a later date.

This standard aligns with the following professional recognition:

RITTech for 3

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Problem solving skills
Logical
Initiative

About this company

XBM began in Wakefield, West Yorkshire, and today our Head Office, Regional Sales office, and National Service Centre are in Morley, on the southern edge of Leeds, West Yorkshire. We have recently purchased an additional 4,000 square feet, allowing us space to spread out our ever expanding teams. Our core values underpin our Mission Statement: “To become the preferred supplier for organisations when choosing products or services for making documents work”.

After this apprenticeship

The successful candidate may be offered full-time employment and the chance to progress to a higher-level apprenticeship or position in the IT team.

Ask a question

The contact for this apprenticeship is:

NOWSKILLS LIMITED

The reference code for this apprenticeship is VAC1000289852.

Apply now

Closes in 9 days (Thursday 2 January)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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