Apprentice Customer / Sales Administrator

Summary

The successful applicant will provide excellent customer service to internal and external Customers alike, handling all queries efficiently and to the satisfied conclusion of our customers.

Annual wage

£14,722.50 a year

Minimum wage rates (opens in new tab)

Rate of pay to be reviewed after 12 months

Training course

Business administrator (level 3)

Hours

Monday - Friday, 09:00 - 17:00

37 hours 30 minutes a week

Possible start date

Monday 20 January

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Handling Customer Returns in a timely manner
Customer facing order progressing with the Operations Team
Support in the proactive orderbook management
After sales queries, such as POD’s, pricing, copies of documents
Obtaining Customer feedback and sharing it with Management
Assisting with greeting visitors and answering telephones
Producing daily reports such as Delivery Performance and Arrears reports
Issuing Customer Feedback forms and collating the data for presentation
Assist with digitally filing documentation such as sales orders and production orders

Where you’ll work

ODDICROFT INDUSTRIAL ESTATE

ODDICROFT LANE

SUTTON IN ASHFIELD

NOTTINGHAMSHIRE

NG17 5FS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WEST NOTTINGHAMSHIRE COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard:

This is predominantly a work based programme which means that your learning will take place on the site of your employment and within your contracted working hours
We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our Derby Road campus
Monthly tutorials are held via Microsoft Teams

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Problem solving skills
Logical
Team working
Initiative

About this company

Boneham and Turner Ltd are a leading manufacturer and supplier of standard and special engineering components to the UK, Europe and USA. Specialising in Drill Bushes, Dowel Pins, Locating Parts, Shims and Hydraulic Sealing Plugs. Boneham also represents a wider range of components. The Boneham brands reputation for quality and excellence has been the central factor behind the company’s success since 1918. Emphasis on precision and quality has allowed the company to be at the forefront across a wide variety of markets including; aerospace, automotive, auto sport, power generation, MOD and machine building. Overseas, Boneham’s reputation has become well known and the company’s products are being used in most, if not all Continents of the World. A sister company in the US, Boneham Metal Products Inc. has manufacturer’s reps and distributors throughout all states, operating out of a central hub in New Jersey. The company’s commitment to providing quality solutions, supported by a service that is second to none, is a philosophy that has long been associated with the Boneham family, who still own and manage the organisation.

https://www.boneham.co.uk/ (opens in new tab)

After this apprenticeship

For the right candidate who successfully completes this apprenticeship, there is the opportunity to progress their career with the company

Ask a question

The contact for this apprenticeship is:

WEST NOTTINGHAMSHIRE COLLEGE

Leoni

apprenticeships@wnc.ac.uk

01623 900469

The reference code for this apprenticeship is VAC1000289805.

Apply now

Closes in 23 days (Tuesday 14 January at 11:59pm)

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