Apprentice Education and Inclusion Officer

Summary

Hull City Council's Access and Inclusion Service is seeking to recruit an Apprentice to support with processing penalty notices and ensuring records and data bases are accurate and up to date. You will have the ability to compile reports and be able to present data accurately and documentation suitable for presentation to the courts.

Annual wage

£12,313.60 a year

Minimum wage rates (opens in new tab)

Wages to be paid on the last working day of each month.

Training course

Business administrator (level 3)

Hours

Work pattern to be agreed.

37 hours a week

Possible start date

Monday 20 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties will include:

Processing Child Employment and Entertainment Licences.
Ensure childreren are on a school role.
Work with partner agencies to ensure children are not missing from education.
Support the school admissions department in processing school applications and providing advice and guidance to parents.
Give advice on the telephone to both customers and partner agencies.

Where you’ll work

The Guildhall

Alfred Gelder Street

Hull

HU1 2AA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

KINGSTON UPON HULL CITY COUNCIL

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administration Level 3 apprenticeship standard
End Point Assessment (EPA)
Functional Skills in maths, English if required
Regular training and development sessions to meet the needs of the employer and the apprentice

Requirements

Desirable qualifications

GCSE in:

Maths & English (grade Grade A - C / 7 - 4)

Other in:

Business Administration (grade Level 2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Number skills
Analytical skills
Team working
Initiative
Non judgemental
Patience

Other requirements

You will be undertaking the following: • Level 3 Advance Business Administration • Functional Skills in maths, English & IT (if required) • Regular training and development to meet the needs of the employer and the apprentice. •

About this company

Hull City Council's Education and Inclusion team are committed to education, especially for vulnerable children and young people. They work closely with customers and partner agencies giving advice on the telephone and in person. The Access and Inclusion Service deal with processing penalty notices and ensure records and data bases are accurate and up to date. If you are passionate about the opportunity in playing a central role in supporting services and making a positive and lasting difference for the people of Hull, then we would like to hear from you.

https://www.hullcc.gov.uk (opens in new tab)

Company benefits

Career development and learning experiences from a range of training courses and learning methods. Supportive and forward-thinking team. Opportunity to make a real difference to children and young people and their families.

After this apprenticeship

Potential future job opportunities for the successful candidate with Hull City Council.

Ask a question

The contact for this apprenticeship is:

KINGSTON UPON HULL CITY COUNCIL

Employer Engagement Team

business.engagement@hullcc.gov.uk

01482 614157

The reference code for this apprenticeship is VAC1000289784.

Apply now

Closes in 9 days (Tuesday 31 December at 11:59pm)

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