Lead Generator Customer Service Apprenticeship

Summary

Join our dynamic team at a leading business energy consultancy, helping UK businesses navigate the energy market with tailored solutions like contract renewals, billing support, and sustainability initiatives as a Lead Generator Customer Service Apprentice.

Annual wage

£13,440 a year

Minimum wage rates (opens in new tab)

Above Apprenticeship Minimum Wage-£7 per hour to increase to £8 in April 2025

Training course

Customer service practitioner (level 2)

Hours

Monday-Friday 08:30- 16:30 (37.5 paid hours per week) X2 15-minute breaks (paid) x1 30-minute lunch break (Unpaid)

37 hours a week

Possible start date

Monday 3 February

Duration

1 year

Positions available

4

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Join our dynamic team at a leading business energy consultancy, helping UK businesses navigate the energy market with tailored solutions like contract renewals, billing support, and sustainability initiatives. As a Lead Generator Customer Service Apprentice, you’ll play a pivotal role in driving sales success by engaging potential customers, generating leads, and supporting the seamless handover to our sales team. If you’re a natural communicator with a passion for achieving goals and contributing to team success, this is your chance to kick-start an exciting career in the fast-paced energy sector while building valuable skills in communication and sales.

Key Responsibilities:

Engage with potential customers: conduct a high volume of outbound calls to introduce our services, spark interest, and identify sales opportunities
Meet and exceed targets: achieve daily talk time and lead generation goals, ensuring consistent and impactful performance
Pipeline management: maintain an organised pipeline of prospects, keeping accurate records and following up on opportunities promptly
Collaborate with the sales team: work closely with colleagues to ensure the seamless handover of qualified leads for further engagement and conversion
Stay informed: keep up to date with industry trends and insights to confidently educate customers and discuss solutions tailored to their needs
Leverage technology: use tools and software effectively to track progress, measure performance, and refine your approach to maximise results

This role is an excellent opportunity for someone looking to kick-start their career in energy sales while developing valuable skills in communication, sales strategy, and teamwork.

Where you’ll work

Central Block 1, Prospect Business Park

Leadgate

Consett

DH8 7PW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DERWENTSIDE COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

During this job role you will complete a level 2 Customer Service Practitioner Apprenticeship Standard. This will give you the skills base and knowledge with working with customers/employers in a sales environment. The apprenticeship delivery will be within the workplace.

More training information

Your training will take place entirely in the workplace. During your working week, you'll have dedicated time for on-the-job training aligned with your apprenticeship qualification. You'll be supported by a peer mentor (your Manager) who will provide coaching and development throughout your apprenticeship. Additionally, a college training consultant will work with you to ensure successful completion of your Level 2 qualification.

Requirements

Essential qualifications

GCSE in:

English & maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Resilient & results-focused
Positive Attitude

Other requirements

PAID Work Trial is required for this position, and this is planned to take place at the end of January with successful candidates starting in the first week of February.

About this company

We are a business energy consultancy providing tailored account management and procurement services to UK businesses, including energy contract renewals, billing support, and sustainability solutions like solar PV, voltage optimisation, and LED lighting. Our goal is to simplify the complex energy market, offering competitive pricing and bespoke solutions to help businesses reduce costs and carbon emissions while optimising energy use.

https://nextgeneco.co.uk/ (opens in new tab)

Company benefits

Uncapped Commission Structure, 21 Days Holiday, All Bank Holidays, Birthday Off Paid, Target Based December – There is always a target put on to finish early for Christmas. This can be up to an additional 6 weeks off, paid at the end of the year.

After this apprenticeship

Opportunity to progress into a permanent member of staff, career development to work towards becoming an Account Manager, who plays an integral role within the business within the energy sales department.

Ask a question

The contact for this apprenticeship is: