Business Administration/Parts Assistant Apprentice

Summary

The Motor Vehicle Parts Assistant plays a crucial role in supporting the Parts Manager, ensuring that all vehicle parts are accurately managed, stored, and supplied to meet customer demands. This position requires strong organisational skills, attention to detail, and a basic understanding of automotive components would be advantageous.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, 9:00am to 5:00pm.
37 hours a week
Possible start date: Monday 6 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Inventory Management:

Assisting the Parts manager in maintaining accurate inventory levels of motor vehicle parts.
Assist with stock checks and inventory audits.
Ensure that all parts are correctly labelled and stored in designated areas.

Customer Service:

Provide excellent customer service by assisting customers with
inquiries regarding parts availability and specifications.
Process orders efficiently and assisting with the organisation of timely delivery of parts to customers or workshops.
Handle returns and exchanges as directed by the Parts Manager.

Parts Identification:

Use catalogues, computer systems, or manuals to identify the correct parts for various vehicle makes and models.
Assist the Parts Manager in providing technicians with the necessary parts for repairs and maintenance.

Sales Support:

Assist in the preparation of quotes for customers based on their needs.
Promote special offers or new products to customers as appropriate.

Administrative Duties:

Maintain accurate records of transactions, including sales orders,
invoices, and delivery notes.
Assist in processing purchase orders for new stock as required.

Health & Safety Compliance:

Adhere to health and safety regulations while handling tools and
equipment.
Maintain a clean and organised workspace to promote safety within the workplace.

Where you’ll work

413-415 HIMLEY ROAD

GORNAL WOOD

DUDLEY

DY3 2RA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DUDLEY COLLEGE OF TECHNOLOGY

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration Apprenticeship Standard qualification
Where a business administrator has not already achieved Level 2 English and maths, they must do so before taking the end-point assessment.
In house training will be provided on an ongoing daily basis. You will not be required to attend Dudley College premises as the course is delivered in the workplace only. An assessor will be allocated to you to progress/help you through you course. Continual assessments, coupled with assignments/or exams depending on course of study. Time spent training will be part of the agreed contracted hours of the working week.
At the end of your training, you will sit an exam and submit course work as part of your assessment, and you will receive a Level 3 qualification.
Apprentice will also undertake training as required on Health & Safety, Fire Safety and any other training required for the post.
Direct coaching and supervision will be fully supported.

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade C/4 or above)

Desirable qualifications

GCSE or equivalent in:

Maths and English (grade B/5)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Accuracy skills
Comprehend instructions
Professional attitude
Computer skills
Time management
Punctuality
Flexible
Friendly
Presentable
Has a Driving License

Other requirements

Uniform provided by Summit Garage must be worn unless there is prior agreement. The Garage is a friendly open environment to work where everyone works as part of a team. We have a culture of everyone “mucking in” and helping each other. Due to the nature of this business, Employer needs someone who is able to drive with a current driving license. This role would suit someone who is interested in talking to people and assisting with enquiries; experience of customer care would be desirable.

About this company

We are a third-generation family business with a great reputation for customer care and for being passionate and knowledgeable about what we do. We really care about our staff and customers and providing the best possible service and working environment. We are an authorised MG franchise dealer, we sell new and used cars, service and repair cars and also sell parts to the trade and retail customers. We value the Apprenticeship scheme and have had several apprentices over the years. We currently have a young person in post nearing completion of their motor vehicle technician apprenticeship. We offer full support and encouragement to all our apprentices doing everything we can to help them succeed.

https://www.summitgarage.co.uk (opens in new tab)

After this apprenticeship

The postholder would be supporting other team members. May be opportunity to expand the role in future.

Ask a question

The contact for this apprenticeship is:

DUDLEY COLLEGE OF TECHNOLOGY

Julie Perks

julie.perks@dudleycol.ac.uk

01384 363314

The reference code for this apprenticeship is VAC1000289750.

Apply now

Closes in 10 days (Sunday 15 December at 11:59pm)

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