1901 - Support Services Administrator Apprentice

CITB

KINGS LYNN, PE31 6RH

Closes in 7 days (Thursday 12 December)

Posted on 28 November 2024

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Summary

You will learn a range of skills, behaviours and knowledge, covering topics such as business communication, organisation and problem solving whilst working towards a Business Administration Level 3 Qualification. Monday to Friday

Annual wage
£19,238 a year

Minimum wage rates (opens in new tab)

Starting salary: Apprentice (18 Plus) £19,238 (18yrs) £20,348 (19+)

Training course
Business administrator (level 3)
Hours
Mon - Thurs 8:45 to 17:00 Friday 09:00 to 16:00 1 hour for lunch

35 hours a week

Possible start date

Monday 13 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Deliver timely and efficient customer service to external and internal customers 
  • Working effectively with other administrators to ensure that all activities are covered in their absence 
  • Undertake a range of administration duties such as filing, scanning, raising invoices, purchasing, appointment management, generic e mail account management, note taking and distribution and archiving of training records and other records both electronic and hard copy 
  • Process data entry using Microsoft packages and other college systems

Where you’ll work

BIRCHAM NEWTON

KINGS LYNN

PE31 6RH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LIFETIME TRAINING GROUP LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The training will take place in the office and 20% of your hours will be allocated to your apprenticeship per week.

More training information

This training will be on the job training, supported by CITB mentors.

Requirements

Essential qualifications

GCSE in:

  • English and Maths (grade 4 to 9)

Desirable qualifications

GCSE in:

  • 5 GCSE's (grade 4 to 9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness

About this company

CITB (Construction Industry Training Board) is the Industrial Training Board (ITB) for the construction industry in Great Britain (Scotland, England and Wales). We are working to ensure that construction employers have the right skills, in right place, at the right time by investing funds and providing a wide range of industry-led skills and training solutions.

https://citb.co.uk/ (opens in new tab)

Company benefits

Holiday pay Free lunch Free parking on site Free use of gym facilities on site

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Transfer to permanent Support Service role in Administration.

Ask a question

The contact for this apprenticeship is:

CITB

Keeleigh Fox

keeleigh.fox@citb.co.uk

0300 456 7534

The reference code for this apprenticeship is VAC1000289684.

Apply now

Closes in 7 days (Thursday 12 December)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.