Business Administration Apprentice

Summary

The Apprentice Admin Assistant will play a critical part in the smooth and efficient running of designate offices. Working alongside Site CoOrdinator’s and/or Assistant Employment Advisors the apprentice will provide support for our office teams. They will oversee a variety of administrative and clerical activities including finance duties.

Annual wage: £14,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Thursday, 8.30am – 5.00pm. Friday, 8.30am - 4.30pm. 1 hour unpaid lunch break.
37 hours a week
Possible start date: Thursday 2 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The Apprentice Administration Apprentice will play a critical part in the smooth and efficient running of designate offices. Working alongside Site Co-Ordinator’s and or Assistant Employment Advisors the apprentice Admin Assistant will provide consistent, courteous support for our office teams. They will oversee a variety of administrative and clerical activities including finance duties.

This role is suitable for someone starting their office-based career. Training will be provided through classroom and on-the-job learning.

Greeting office visitors and signposting them to appropriate people or designated area
Undertake basic office tasks, such as filing, preparing meeting/training areas and presentation materials, delivering mail and data entry
Handle inbound/outbound phone calls and respond to other message types as required (email, SMS, etc).
Coordinating schedules and managing calendars
Supporting onboarding of participants onto programme
Entering and updating company, employee, and client records
Ordering, storing, and distributing office supplies and maintaining, repairing, or replacing office equipment
Directing, reviewing, and optimising office operations to increase accuracy, productivity, and efficiency and reduce costs
Managing the office petty cash including distributing travel costs, scanning receipts and completing finance returns
Supporting the office with any other admin duties as required.

Please note in the role of Admin Apprentice the successful candidate will work or have contact with participants some of whom will have MAPPA restrictions (Multi-Agency Public Protection Arrangements). Due to the restrictions placed on some of our MAPPA customers they would not be able to engage in any contact, whether that be written, verbal, via IT applications or face to face with individuals under the age of 18. Therefore, we are unable to employ anyone who is not aged 18 or over.

Where you’ll work

Maddox Offices Ltd

County House

St. Marys Street

Worcester

WR1 1HB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

On-the-job training delivered by the employer.

Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end-point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship English and mathematics minimum requirement is Entry Level.

Allocation of an apprenticeship delivery coach who will carry out regular training.

Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
Identify, track and support 6 hours off the job training activities
Quarterly formal progress review meetings, identifying learning achievements and next steps.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade A*-C/ 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Willingness to learn
Ability to work to deadlines
Professional & Confident

Other requirements

Please note in the role of Admin Apprentice the successful candidate will work or have contact with participants some of whom will have MAPPA restrictions (Multi-Agency Public Protection Arrangements). Due to the restrictions placed on some of our MAPPA customers they would not be able to engage in any contact, whether that be written, verbal, via IT applications or face to face with individuals under the age of 18. Therefore, we are unable to employ anyone who is not aged 18 or over. All successful candidates must clear a DBS check prior to start date being confirmed.

About this company

Seetec is an employee-owned company delivering services - across the employment, skills and rehabilitation sectors – that unlock people’s social and economic potential by helping them into work, develop new skills or turn away from crime. Changing people’s lives for the better in the businesses and communities we serve is the driving force behind our services and the motivation for our exceptional delivery standards. We have significantly grown and evolved from our original not for profit roots in 1984, but throughout our history our commitment to delivering social value has remained at the heart of our culture. Our colleagues – across offices in the UK and Ireland – are dedicated to improving the lives of thousands of people every year by identifying and delivering the support they need to be more skilled, productive and prosperous. Our foundation is the strength of our people and their expertise, insight and determination to change the lives of those they support. It was therefore a logical step at the beginning of 2020 to put our future in the hands of our colleagues and become majority employee owned. We are now one of the largest employee-owned businesses in the UK where every employee is a stakeholder in our collective success. We are a Disability Confident Leader and B-Corp certified, which means we meet rigorous standards on transparency and delivering social value in the places where we work. Seetec holds Investors in People and Investors in Wellbeing Gold status. With people at the heart of every one of our services, we are driven by our overarching aim to empower lives and improve communities. Our commitment to providing effective and innovative service delivery enables us to have a positive impact on people’s lives and improve communities.

Company benefits

• Pension - 5% Employee 5% Employer • Healthcare Cash Plan, incl. 3 x salary life assurance • 2 paid Volunteer Days

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

An apprentice Customer Support Advisor could look at opportunities to progress into a Site coordinator or Assistant Employment Advisor position and then eventually progress into an Employment Advisor position.

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