Receptionist & Records Administrator Apprentice

Summary

An excellent opportunity has become available within McKenzie Bell Sunderland for an Apprentice Administrator to join the team, and to gain invaluable workplace experience combined with a qualification in Business. The right candidate will have the opportunity to progress further into various areas of the organisation.

Annual wage: £11,980.80 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 08.45am- 5pm.
36 hours a week
Possible start date: Monday 6 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Be well organised and able to multi-task
Greet visitors in a friendly and professional manner
Answer incoming telephone calls and direct the call appropriately
Take accurate and complete messages for those who may be unavailable
Adhere to policies concerning client confidentiality
Follow established procedures for receiving, documenting, organising and sending out mail
Maintain neatness and organisation of reception desk
Assist fee earners with a selection of administrative tasks as required
Assist with management of document storage and archiving

Where you’ll work

47 JOHN STREET

SUNDERLAND

SR1 1QU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

YOUNGSAVE COMPANY LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Apprenticeship learning will be completed in the workplace, where the tutor comes out to see you once a month.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Non judgemental
Patience

About this company

As a family solicitor, McKenzie Bell is passionate about protecting you at all times. Our specialism is in all things relating to estate planning, inheritance tax, will writing and power-of-attorney. We provide advice relating to care home fees, inheritance tax provision and planning Court of Protection work Administration of Estates.

After this apprenticeship

When you complete the qualification this may lead into a full time position for the right candidate.

Ask a question

The contact for this apprenticeship is:

YOUNGSAVE COMPANY LIMITED

Rebecca Walker

Rebecca.walker@coolbluecollege.com

01915100414

The reference code for this apprenticeship is VAC1000289657.

Apply now

Closes in 18 days (Monday 23 December at 11:59pm)

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