Homefinder UK Administrator and Case Manager Apprentice
HOME CONNECTIONS LETTING LTD
London, N7 9DP
Closes in 15 days (Friday 20 December)
Posted on 28 November 2024
Contents
Summary
We are looking for a Administrator and Apprentice Case Manager to join our team. 4 days working and 1 day study at college - 9am to 5.30pm.
- Annual wage
- £22,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
Mon- Fri 9am-5:30pm.
37 hours a week
- Possible start date
-
Monday 23 December
- Duration
-
1 year 6 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
General-
- To undertake other duties appropriate to the post as required
- To carry out the above functions in line with our corporate best practice, quality management and security guidelines and other relevant standards
- To comply with the 1984 and 1998 Data Protection Act and the GDPR at all times
- Home Connections is committed to the principle of equality of opportunity for everyone, both in terms of service provision and employment. It is your responsibility to carry out your duties in accordance with this policy
- To comply with Health and Safety regulations and ensure ICT is deployed in accordance with best practice
Admin-
- Calls – Answer and handle telephone calls from applicants, public and member organisations
- Enquiry Inbox - Respond to the emails in the enquiry inbox.
- Emails - Save answered emails in named folder and forward emails to the relevant staff member
- Minute Taking - Occasional minute-taking at team and property management meetings
- Property Management Meeting - Attend weekly meetings and assist the London Letting Manager collate relevant data
- Team Meeting - Attend weekly team meetings
- Daily Morning Meeting - Attend daily team catch-up meetings
- Staff Meeting - Attend twice monthly staff meetings
Case Management
- Homefinder UK Service - Inform applicants and the public about the service
- Application Form - Assist applicants to complete and submit the Homefinder UK application form
- Case Management Support - Assist in case managing local authorities’ applicants
- Reports - Generate weekly and monthly reports for internal and external meeting
Where you’ll work
United House, North Road
London
N7 9DP
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
THE WKCIC GROUP
Your training course
Business administrator (level 3)
Equal to A level
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Training
- Calls
- Case Management
- CRM Systems
- Conflict Resolution
- Customer Service
- Domestic Abuse
- GDPR
- Minute Taking or Welfare Reform and Work Act 2016
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Organisation skills
Other requirements
Hybrid working, reporting to Head of Homefinder UK and Team Manager.
About this company
A boutique software house. A non-profit company owned by local authorities. We deliver software for housing needs services to be used by local councils and housing associations. These services included but are not limited to property advertising via choice based lettings, online housing applications, housing registers, homelessness systems, housing advice and housing options wizards. Home Connections is an SME with around a dozen employees and is based in Islington, North London.
After this apprenticeship
Potential to become permanent member of staff.
Ask a question
The contact for this apprenticeship is:
THE WKCIC GROUP
The reference code for this apprenticeship is VAC1000289625.
Apply now
Closes in 15 days (Friday 20 December)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.