Administration Apprentice

Summary

Friendship at Home a have a fantastic opportunity for a new apprentice to join our team at our Head Office in Cleethorpes. You will offer support with general administration, social media, planning events and working with volunteers. You will be mentored and supported, to grow into the role and reach your full potential.

Annual wage

£9,984 a year

Minimum wage rates (opens in new tab)

Starting at £6.40 per hour, but to be reviewed after a probationary period.

Training course

Business administrator (level 3)

Hours

Working hours can be slightly flexible to suit your travel arrangements. Normal working hours are Monday - Friday, 09:00 - 16:00

30 hours a week

Possible start date

Monday 6 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Friendship at Home is a local volunteer-lead charity based in Cleethorpes, providing friendship and support to older people across North East Lincolnshire since 2006. Our support is aimed at reducing loneliness and isolation and improving older people’s quality of life.

As our new apprentice, your duties will be varied and interesting. You’ll receive on and off the job learning and development, and will gain an insight into the day to day operations of a charity.

Your duties will include:

All aspects of general administration
Data entry and using different IT systems
Creating content and writing updates for social media. This could include marketing and advertising our events, providing information and updates, and taking/posting pictures
Sending invites and contacting potential event attendees
Designing flyers and other marketing materials
Answering the telephone, assisting with queries and providing a reception service
Learning from a mentor, and shadowing our team
Copying and storing documents correctly
Learning to use accounts software (Sage) to support our Finance Team
Helping to write reports, evaluations, collate data and put together spreadsheets
Working with and supporting our volunteers
All other associated duties as required

The successful candidate will have a full induction, and will have the opportunity to learn about working within the charity sector.

Where you’ll work

6-7

ASPEN COURT

CLEETHORPES

LINCOLNSHIRE

DN35 0SJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TEC PARTNERSHIP

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard:

All delivery for this apprenticeship will take place within your place of work
A dedicated Vocational Trainer will visit on average once every 4 weeks, to establish a personal learning and development plan, outlining a schedule of training activities and business objectives.
You will complete a mixture of on and off the job training, including workshops, face to face training and online sessions. You’ll also be supported by your colleagues at all times, and will have a full induction
You will have a review every 8 -12 weeks with your Line Manager and Trainer to discuss your progress

Requirements

Desirable qualifications

GCSE in:

English (grade 4/C or equivalent)
Maths (grade 4/C or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Caring
Friendly and talkative
Awareness of confidentiality

Other requirements

Friendship at Home is based on Aspen Court in Cleethorpes. Please check the location and ensure you would be able to report for work on a daily basis.

About this company

Friendship at Home is a Cleethorpes-based charity dedicated to improving the lives of older people across North East Lincolnshire. Established in 2006, we are passionate about reducing loneliness and isolation among those aged 60 and over, helping them regain confidence, independence, and a sense of community. - - - - We offer a wide range of services designed to support older people in various ways. These include one-to-one and telephone befriending, weekly social clubs, exercise groups, and virtual activities such as bingo and quizzes. For those who may struggle to attend in-person events, our free tablet loan scheme opens up a world of digital connection and learning. - - - - Our services are tailored to meet individual needs, ensuring every older person we support feels valued and cared for. These include: • Befriending Services: One-to-one visits and telephone befriending provide regular companionship, offering a lifeline to those who feel lonely or isolated. • Social Activities: Weekly clubs and events give members a chance to socialise, build friendships, and access support in a warm, friendly environment. • Exercise Groups: Our accessible exercise programmes promote physical and mental wellbeing, encouraging members to stay active and healthy. • Virtual Clubs and IT Support: For those unable to attend in person, we offer virtual activities like quizzes and chair-based exercise, along with free tablet loans to help older people connect online. • Day Trips and Special Events: From outings to local attractions to seasonal celebrations, we create opportunities for joy and connection throughout the year. - - - - We also provide practical support through services like hospital discharge assistance, free wellbeing checks, and signposting to other organisations when needed. - - - - At Friendship at Home, we aim to make a real difference in the lives of older people, ensuring they feel supported, included, and part of their community. Whether it’s through a friendly chat over tea at a social club, a helping hand after a hospital stay, or the comfort of a phone call, we’re here to help older people live fuller, more connected lives. - - - - If you share our passion for making a positive impact and want to help improve the quality of life for older people in our community, we’d love to hear from you.

https://www.friendshipathome.org.uk/ (opens in new tab)

After this apprenticeship

This apprenticeship programme provides a fantastic opportunity for apprentices to build a strong foundation of on and off-the-job learning, that could lead to a permanent job role, and possible progression with Friendship at Home or one of our partners

Ask a question

The contact for this apprenticeship is:

TEC PARTNERSHIP

Helena Gollings

myapprenticeship@grimsby.ac.uk

01472 311222

The reference code for this apprenticeship is VAC1000289565.

Apply now

Closes in 10 days (Sunday 15 December at 11:59pm)

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