Administration Apprentice

Summary

To assist the Customer service, Administration and accounts department with daily duties. To deliver a professional, timely, efficient and friendly service to our clients.

Annual wage

£19,000 a year

Minimum wage rates (opens in new tab)

Bonuses are included on performance.

Training course

Business administrator (level 3)

Hours

Monday to Friday 8am to 5pm Tuesday and Thursday afternoons to be spent on college work.

40 hours a week

Possible start date

Monday 13 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To contact customers on a daily basis regarding orders.
To competently place orders with suppliers with efficiency and precision.
To Keep the daily transactions sheet up to date.
To maintain all Customer records and documentation.
Download from portals & request tickets.
To assist with daily, weekly & monthly reports.
To provide support to the accounts team with inputting bills onto the accounts system, invoicing and ensuring pricing is correct at all times.
To provide support with our social value agenda (This can involve volunteering offsite).
To provide support and assist where possible in answering and resolving day to day customer queries, including answering the telephone and responding to emails.
To learn the waste management ordering system promptly as this is required for daily use (one on one training and support is provided).
Throughout the apprenticeship, to acquire exceptional customer service skills, seeking advice from the wider team where in doubt and gain confidence in resolving queries to a satisfactory conclusion referring them up the line.
To comply at all times with the letter and spirit of the Company’s Health, Safety & Environmental Policy, Equality & Diversity Policy and Code on Business Conduct and Behaviour.
Carry out such other duties as are reasonably requested by the Director or PA to MD from time to time.

Where you’ll work

7a The Maltings

Railway Place

Hertford

Hertfordshire

SG13 7JT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HERTFORD REGIONAL COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Work based learning with ad hoc attendance at Hertford Regional College for workshops with Assessor.

More training information

L3 Business administrator Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

English (grade 4-9)
Maths (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Team working
Initiative
Microsoft Office
Adaptability
Punctual
Motivated

About this company

KM ECO Ltd is a family run business. We facilitate the delivery of pro-active waste management and environmental consultancy services in England. KM ECO provides a one-stop shop for all environmental and waste management requirements within the construction industry. KM ECO Ltd are passionate about customer service, social value along with cost management.

http://www.km-eco.co.uk (opens in new tab)

After this apprenticeship

There will be opportunities for progression and a permanent position subject to performance once apprenticeship has been completed.

Ask a question

The contact for this apprenticeship is:

HERTFORD REGIONAL COLLEGE

The Apprenticeship Team

apprenticeship@hrc.ac.uk

01992411572

The reference code for this apprenticeship is VAC1000289405.

Apply now

Closes in 22 days (Friday 27 December at 11:59pm)

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