Apprentice Mobile Support Adminstrator

Summary

As a Mobile Support Administrator, you will be responsible for providing exceptional customer support to mobile customers throughout their entire journey. This includes managing customer day-to-day queries, as well as taking ownership of allocated requests and providing prompt and detailed updates.

Annual wage: £19,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 3 days in the Blackfriars office and 2 days a week work from home. Shifts to be confirmed.
37 hours a week
Possible start date: Sunday 22 December
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Take ownership of allocated customer requests and ensure they
are properly documented, tracked and resolved in a timely manner
Resolve customer issues related to their mobile network and/or mobile devices
Support the Mobile Support Representatives on the team with any ad-hoc requirements
Ensure high levels of customer satisfaction through excellent communication and problem-solving skills
Collaborate with cross-functional teams

Where you’ll work

160 Blackfriars Road

London

SE1 8EZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NATIONAL UPSKILL LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Presentation skills
Administrative skills
Team working
Initiative

About this company

We provide solutions that are not only robust but also adaptable and responsive to the ever-changing nature of the world around us. It suggests that while the solutions provided are solid and reliable, they are also flexible and capable of meeting the diverse and evolving needs of the dynamic world we live in. We are a fun, dynamic company with a team of over 400 people who are passionate about what we do – providing cloud communications and managed services solutions. We are looking for like-minded people who share our enthusiasm and want to be part of an innovative, fast-paced environment.

Company benefits

Life Assurance Health Care Cash Plan Discounts & Cash Back on Shopping

After this apprenticeship

Upon successful completion of the Level 3 Business Administration Apprenticeship, a full-time permanent role may be offered where available

Ask a question

The contact for this apprenticeship is:

NATIONAL UPSKILL LIMITED

Helen Dewhirst

helen.dewhirst@nationalupskill.co.uk

The reference code for this apprenticeship is VAC1000289358.

Apply now

Closes in 7 days (Thursday 12 December at 11:59pm)

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