Business Administrator / Receptionist Apprentice

Summary

We are looking for a business administrator / receptionist apprentice to join our law firm. The role requires a switched-on individual who is self-motivated and highly organised. Attention to detail, a high level of accuracy, fantastic customer service and communication skills are very important to be a success in this role.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 9am - 5.30pm (with an unpaid hour for lunch)
37 hours a week
Possible start date: Thursday 19 December
Duration: 1 year 9 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Communicating over the telephone with customers, clients and colleagues
Working on Leap Case Management System
Managing email inboxes
Use excellent customer service continuously
Organise and report data
Use of spreadsheets
Managing in-house computer systems
Filing, scanning and archiving documents
Answering incoming calls to the office
Dealing with post
Data entry
Use of bespoke software
Any other admin duties as requested

Where you’ll work

easyHub

22 Addiscombe Road

Croydon

CR0 5PE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WOODSPEEN TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration Apprenticeship Standard qualification
End Point Assessment
Blended learning schedule takes place online (no college days required)

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4 or above)
Maths (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Administrative skills
Team working
Sales

Other requirements

Please check travel times to/from the vacancy, if travelling by public transport always check timetables before applying.

About this company

Law Lane Solicitors is a growing and well-known London law firm with offices in Stratford Central London and Croydon. Our mission is to use our expertise and knowledge to assist people in resolving the difficulties they are having with legal matters in their lives.

https://www.lawlanesolicitors.co.uk/ (opens in new tab)

After this apprenticeship

For the right person there is the chance to secure full time employment and the opportunity to progress on to higher level qualifications.

Ask a question

The contact for this apprenticeship is:

WOODSPEEN TRAINING LIMITED

The reference code for this apprenticeship is VAC1000289262.

Apply now

Closes in 11 days (Monday 16 December)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please apply following the link and upload a copy of your latest Resume/CV along with your date of birth, postcode, and contact details.

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