Business Administration Apprenticeship

Summary

A very highly respected risk management and fraud investigation company looking for a Trainee Operations Administrator. You will be dealing with day-to-day national facility management and security operations, providing services to the financial insolvency sector.

Annual wage: £14,430 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday-Friday 9:00am-5:00pm
37 hours a week
Possible start date: Monday 20 January
Duration: 1 year 9 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

A very highly respected risk management and fraud investigation company are looking for an Trainee Operations Administrator. This role will be very diverse and there is great opportunity for those who are dedicated and hard working. The successful candidate will take direction from the Operations Manager and support the Operations team in the general running of the Operations department and service delivery for clients. The company are looking to recruit from the local area (Stourport on Severn) as once trained the successful applicant will be an office key holder. You will be dealing with day-to-day national facility management and security operations, providing services to the financial and insolvency sector.

Receiving calls from clients & suppliers.
Quoting clients for company services.
Liaising with, managing and co-ordinating company suppliers.
Setting up projects electronically & a hard copy, as required, and ensuring correct procedures are followed.
Ensuring the data trail of ALL correspondence, company documentation is saved and communicated with the correct parties i.e., clients, suppliers & internally to colleagues.
Responding to and resolving any issues arising from site tasks/projects.
Maintain/manage/update company internal records to include spreadsheets & SAGE.
Liaising with clients and suppliers both verbally and in writing in a professional manner.
All communications with clients and suppliers must be confirmed in writing the same day as the communication.
Ensuring all relevant documentation/correspondence is electronically filed in project folders.
Chasing suppliers for task confirmation documentation and sending out reminders for tasks.

As the company are compliant with ISO27001 and GDPR the successful applicant must be thorough in their administration processes and have excellent attention to detail. Due to access to confidential information, all employees are security screened (BS 7858) during probationary period.

No two days are ever the same and, as such, you must be proactive and able to work under pressure, adhere to deadlines and have a positive team ethos.

Where you’ll work

ANGLO HOUSE

WORCESTER ROAD

STOURPORT

WORCESTERSHIRE

DY13 9AW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NCG

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will be required to attend Kidderminster College one day a week in order to achieve your Business Administrator Standard and off the job training.

More training information

L3 Business administrator Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Problem solving skills
Team working
Clear, positive phone manner
Confidence to make decisions
Ability to prioritise tasks
Multitasking
Written skills
Negotiation skills
Work on own initiative
Flexible/Adaptable
Works well under pressure

Other requirements

An enhanced DBS check will be required for the successful applicant.

About this company

Management of risk for their client’s assets, making proposals for security and insurance requirement lead solutions.

http://www.mapssolutions.co.uk (opens in new tab)

Company benefits

20 days + Bank Holidays plus 1 day paid leave for birthday. 1 day paid leave in November for Christmas Shopping day.

After this apprenticeship

Full time position and then progression to operations co-ordinator & other potential growth within the business dependant on business needs at time of progression.

Ask a question

The contact for this apprenticeship is:

NCG

Bethany Wigham-Moule

bethany.wighammoule@kidderminster.ac.uk

01562 512098

The reference code for this apprenticeship is VAC1000289231.

Apply now

Closes in 31 days (Sunday 5 January at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents