Adviser Support & Client Administrator Apprentice

Summary

The Health Insurance Group which is part of the Ardonagh Group of companies who are one of the UK's leading and fastest-growing employee benefits specialists. We are currently looking for an administrator to work within our dedicated team in Sutton Coldfield.

Annual wage: £16,500 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 9am - 5pm, Monday - Friday
37 hours 30 minutes a week
Possible start date: Monday 6 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Contacting insurers by email to request quotations
Building market review presentations for the client facing advisers
Supporting sales advisors and handling customer queries
Accessing insurer portals to obtain documents
Working within our client management software/back office system
Answering inbound calls efficiently and professionally
Must have experience with Microsoft products due to extensive work in Excel and Outlook
Candidate needs to work well within a team

Where you’ll work

12a Duke Street

Sutton Coldfield

B72 1RJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ZENITH PEOPLE LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Your apprenticeship training will be a fully work-based learning programme across 18 months, method to be confirmed. Upon completion of your apprenticeship, you will achieve a level 3 qualification as a Business Administrator.

Requirements

Essential qualifications

GCSE or equivalent in:

Maths (grade 4)
English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Administrative skills
Attention to detail
Customer care skills
IT skills
Organisation skills
Team working

Other requirements

Full training, resources, and development opportunities - Being part of a fantastic close-knit team who will support and challenge you. - Office based. - Bank holidays off. - Enrolled onto a comprehensive company healthcare cash plan after 3 months of service

About this company

The Health Insurance Group, formerly traded as SMQ Services Ltd, has been in business since 1993. The company was founded by John and David Collinge and, in the early days, primarily focused on private medical insurance. From the very beginning, first-class customer service has always been their priority, whether they were dealing with an individual or a company insuring 500 employees. As the business has grown and firms such as Healthcare Management Services in the NE came on board, John and David ensured that all new team members carried the same ethos, and today The Health Insurance Group still has clients from 1993. SMQ Services Ltd became an Appointed Representative of an AXA subsidiary in 2012, which The Ardonagh Group purchased in 2018. They control over £6 Billion in premiums with brands such as Swinton, Carole Nash, Towergate, to name but a few.

After this apprenticeship

Upon completion of apprenticeship there is a potential of a full time role available for the candidate. There is also progression onto further qualifications which will help progress candidates internally which could even lead onto being a qualified insurance broker.

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