Business Administration apprenticeship

Summary

Essity UK Ltd are looking for a dedicated and career driven candidate looking to progress in a long term role. This role is a great opportunity to work towards a qualification whilst obtaining the experience in an office setting. Your role would be a customer facing role. You would be putting on orders and dealing with any customer queries.

Annual wage

£18,850 a year

Minimum wage rates (opens in new tab)

Wage rises to National Minimum Wage after 12 months if over 19 years old.

Training course

Business administrator (level 3)

Hours

Monday to Friday 9:00am - 5:15pm 1 hour break

35 hours a week

Possible start date

Thursday 26 December

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

What You Will Do

In this varied role you will be responsible for:

Processing sales orders accurately following processes
Responding to customers via email
Handling and logging customer concerns
Liaising with other teams within the organisation (production, warehousing, transport and distribution) to confirm the status of orders and resolve customer queries
Producing data to contribute to key reports, as required

Who You Are

You will have a passion for delivering strong customer service together with some experience in a customer focussed role
Strong IT literacy, ideally with a working knowledge of Microsoft office products
The ability to work well under pressure ensuring deadlines are met and outcomes tracked
A logical and methodical approach to problem solving
Strong communication skills – both verbal and written
The ability to work both independently and as part of a team

Where you’ll work

Southfields Road

Dunstable

LU6 3EJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LET ME PLAY LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administration Level 3
20% off the job training
Tutor support via online platform

More training information

Training provider: LMP Education

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Administrative skills
Team working
Initiative

About this company

At Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose. Our purpose, Breaking Barriers to Well-being, provides meaning to everything we do. Working at Essity means a chance to improve well-being for people and opportunities to drive positive change for the society and the environment. As an employee at Essity, you will belong to an organization where you feel valued and supported to grow, and challenged to generate business results in a collaborative and open atmosphere.

After this apprenticeship

Permanent role considered on completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

LET ME PLAY LIMITED

Louise

louise.mcmeechan@lmpeducation.org

The reference code for this apprenticeship is VAC1000289045.

Apply now

Closes in 28 days (Wednesday 25 December at 11:59pm)

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