Food & Beverage Apprentice

Summary

This is a wonderful opportunity to complete an Apprenticeship Programme in Hospitality with Marriott Hotels a renowned hotel brand! Duties include greeting guests, serving food and beverages. You will learn customer service of the highest order.

Annual wage

£23,795 a year

Minimum wage rates (opens in new tab)

Discount across our food and beverage outlets as well as discounted stays　 Monthly recognition events National and international career development opportunities Discount at major retailers across the UK Paid Leave Meals on duty

Training course

Hospitality team member (level 2)

Hours

40 hours. Due to the nature of the business you will be required to work evenings, weekends and bank holidays and will be often be on your feet for the entirety of the shift. Shifts tbc.

40 hours a week

Possible start date

Friday 10 January

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

A wonderful opportunity has become available at The Marriott hotel for an enthusiastic apprentice to join the Service team as a Front of House apprentice.

You will need to be enthusiastic and hard working and ready to contribute towards the perfect customer experience.

Main Duties:

Assists in creating a warm and welcoming environment for our guests
Ensures that guests are seated and provided with menus/drinks menus promptly and as appropriate.
Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times.
Familiarize yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have.
Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately.
Ensure an efficient and safe delivery of all food and beverage orders in line with guest expect expectation ensuring an exceptional level of service is maintained at all times
Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner.
Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and Housekeeping duties as required
Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management
Ensure all cash charge, float and till procedures are carried out in line with agreed procedures
Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessary
Assist in the set up and preparation, and provide service duties for functions as required.
Support the kitchen staff as and when required and in accordance with hygiene and safety regulations
Ensure that all front of house and guest areas are well maintained at all times
Any other duties as directed by the Restaurant & Bar Manager or other member of the management Team.

The hotel business functions seven days a week & 24 hours a day. All associates must be aware that at times it may be necessary to move associates from their accustomed shift and/or department to another department within Food & Beverage and on occasion beyond the primary department as business demands fluctuate or at the discretion of the Supervisors, Head of Department or Executive Committee member. As part of your development this cross-training is essential so that you are better able to exceed our guests’ expectations and meet their varying levels of demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Shift work and regular weekend work is part of the role.

This may also mean you may be required to work different shifts other than your normal shift hours as part of the new norm.

Where you’ll work

Hanbury Manor Marriott Hotel & Country Club

Ware

Hertfordshire

SG12 0SD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BABCOCK SKILLS DEVELOPMENT AND TRAINING LIMITED

Your training course

Hospitality team member (level 2)

Equal to GCSE

Course contents

Your training plan

Level 2 - Hospitality Team Member
Functional skills level 2 in English and maths if required.
Inspiro delivers the assessment, mentoring and guidance required for the apprenticeship, which is carried out by an assessor within your workplace. This means that there is no need for you to spend time away from your job in a classroom or at college.

Requirements

Essential qualifications

Other in:

none (grade none)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Number skills
Team working
Creative
Initiative
Non judgemental
Patience
Physical fitness

Other requirements

Due to the nature of the business you will be required to work evenings, weekends and bank holidays and will be often be on your feet for the entirety of the shift.

About this company

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

After this apprenticeship

As the company is an international brand, the candidate could develop through Marriott Hotels or around the world depending on the opportunities, skills and the candidate.

Ask a question

The contact for this apprenticeship is:

BABCOCK SKILLS DEVELOPMENT AND TRAINING LIMITED

Mike Hand

michael.hand@inspirolearning.co.uk

01165040393

The reference code for this apprenticeship is VAC1000289037.

Apply now

Closes on Tuesday 31 December

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

For further information on this vacancy and to apply please click ‘apply’. At this point you will enter our website where you can review the Job Vacancy in more detail and apply. Please complete the application form. Your details will be sent to the Employer. Any problems applying or enquiries please call Mike on 01165040393.

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