Customer Service & Sales Apprentice

Summary

The role of Sales Qualifier is a brand-new role within an exciting business currently going through a significant transformation, that will ensure the business competes in the marketplace at the highest level.

Annual wage

£19,500 a year

Minimum wage rates (opens in new tab)

Salary based on min wage of £10 per hour for 18-21 year old

Training course

Customer service specialist (level 3)

Hours

Monday to Friday 8.00am - 4.30pm

40 hours a week

Possible start date

Sunday 5 January

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Working alongside an additional Sales Qualifier, as well as the in-house lettings team, this vital role will work alongside experienced negotiators and marketers, ensuring all enquires are actioned and qualified, and that operational efficiencies are delivered within a core business unit, to ensure day-to-day business operations are able to run smoothly.

If you are looking for a basic 9-5, then this is not the place for you, but if you are looking to pursue a career within the exciting field of sales and lettings, have a genuine desire to learn from some of the best in the field, and build a career within a supporting and encouraging working environment - then step this way…

Responsibilities - Ensuring all leads are added to the Dynamics CRM system from multiple channels, including:

Portals
Website
Social Media
Inbound - phone
Inbound - live chat
Inbound - WhatsApp
Inbound - email

Affiliates:

Database
Email
WhatsApp
Be the first line of contact from inbound calls
Respond to Live Chat and live WhatsApp enquiries
Follow an initial qualification process to ensure negotiators are dealing with the leads most likely to convert, including contacting enquiries via
Phone
Email
WhatsApp
Ensure the integrity of lead quality is maintained to the highest standard and that all necessary information is recorded on a lead
Feedback to marketing the most common questions/objections/pain points in weekly meetings
Distribute qualified leads fairly to the negotiators to action

Personal attributes:

Confident
Ability to work independently
A professional phone manner
A fast learner
Strong work ethic
Desire to learn and progress
Team player
Great attention to detail

Where you’ll work

60 Oxford Street

Manchester

M1 5EE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

PROFESSIONAL APPRENTICESHIPS LTD

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

Customer Service Specialist Level 3.

During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as communication skills, understanding the organisation and customer experience.

You will undertake the ground-breaking Professional Apprenticeships Customer Service Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.

The programme is designed to mould you into a high-level, all-rounded customer service professional. You will learn in detail about influencing skills, dealing with challenges, team working & much more.

These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Manchester Apartments is a city centre-based lettings and property management company handling the rental and management of over 1,000 properties nationwide, owned by private and institutional level landlords.

After this apprenticeship

There are exciting opportunities beyond the apprenticeship for the right candidate.

Ask a question

The contact for this apprenticeship is:

PROFESSIONAL APPRENTICESHIPS LTD

The reference code for this apprenticeship is VAC1000289029.

Apply now

Closes in 20 days (Wednesday 25 December)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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