Level 3 Business Administrator Apprenticeship

Summary

The successful applicant will be hard working, flexible, and will have excellent communication skills. It is essential that any applicant enjoys working with and supporting young people, as this is a crucial part of the role. The successful candidate would also need to be prepared to support the Catholic/Christian ethos at St Mary’s in this role.

Annual wage

£12,313.60 a year

Minimum wage rates (opens in new tab)

TERM TIME ONLY (£10,419.20)

Training course

Business administrator (level 3)

Hours

Monday - Thursday 8:00am - 16:00pm Friday - 8:00am - 15:30pm

37 hours a week

Possible start date

Monday 13 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Create and maintain records, responding to and answering inquiries including by letter, email, and telephone, maintain office systems and diaries
Support student reception as and when required including signing students in and out of school, phone calls to parents/home, collection of work, timetables, lost property, and all general student enquiries
Respond to enquiries, verbally and in writing, arising from a variety of sources and decide on subsequent action
Manage manual and computerised records and information systems, to maintain a comprehensive, up to date paper and electronic filing and information system, using standard reports, various software and respond to ad hoc queries, where appropriate. This may include setting up of layouts of documents, flow charts, diagrams, tables, and basic analysis of data such as attendance figures and exam results
Co-ordinating/triaging of pupil/staff first aid/welfare, including looking after unwell pupils and liaising with parents/staff. The successful candidate will complete the necessary first aid training for this role
Administering medication to students
Assisting the senior administrator in managing the smooth operation of the medical room
Maintaining an up-to-date knowledge of health and safety guidance applicable to a secondary academy referring to the Finance Director when changes are required
Updating the School Management Information System as required
Answering and making telephone calls as appropriate, often acting as the primary call answerer
Taking messages for teaching staff
Assisting in maintaining a healthy, safe, and secure environment and acting in accordance with the school’s policies and procedures. This may involve regularly walking the school and its ground to ensure a safe and secure environment is maintained for both students and staff
Undertake a monitoring role at the school gate both in the morning and evening as and when required
Maintaining good practice in relation to the provision of an efficient and effective service within the main school office, telephone answering, student reception and other administration areas
Carrying out any other duties, as directed by the Senior Administrator/Office Manager, commensurate with the level of responsibility of the post
Attending and participating in meetings when required
Complying with all school policies and procedures relating to child protection, health and safety, security, confidentiality, and data protection and reporting all concerns to the appropriate person
Participating in training and other continuing professional development, as required

Where you’ll work

St Mary's Catholic School

Benton Park Road

Benton

Newcastle upon Tyne

NE7 7PE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

GATESHEAD COUNCIL

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3.

Requirements

Essential qualifications

GCSE in:

English (grade 4 or above)
Maths (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Problem solving skills
Administrative skills
Team working
Initiative

About this company

St Marys Catholic School boasts an innovative school community in a modern, spacious building. Our facilities include an impressive atrium, excellent sports amenities, and bright, tech equipped classrooms. We offer a dedicated Sixth Form area with advanced learning resources and recently improved dining facilities. Our commitment to continuous improvement and community collaboration makes us a great place to work and grow.

After this apprenticeship

Progression for the right candidate.

Ask a question

The contact for this apprenticeship is:

GATESHEAD COUNCIL

apprenticeships@gateshead.gov.uk

The reference code for this apprenticeship is VAC1000289025.

Apply now

Closes in 13 days (Tuesday 10 December)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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