Apprentice Import Operator

Summary

The successful apprentice will be dealing with import shipments & import customer services, for general accounts & larger key account customers. You must be organised, punctual & be able to work in a fast-paced environment whilst keeping a cool head.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: • Monday-Friday 9am-5pm
37 hours a week
Possible start date: Monday 6 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The successful candidate, who will be reporting to the department line supervisor/manager, will be dealing with import shipments and import customer services, for general accounts and larger key account customers

The person will work as a part of the import team and arrange shipments from Scandinavia to UK based customers, by use of the existing DSV road-freight and distribution network across Scandinavia, along with internal UK distribution and warehousing departments

The role will involve communicating with the local DSV depots across the UK and Scandinavia to ensure deliveries are done in accordance with our customers’ requirements. There will also be a degree of customer services involved with direct communication to the customer(s)

Additionally, there will be various other ad hoc administrational tasks such as POD handling and following up on customer enquiries/questions

Communicate effectively in a professional manner with customers to ensure their traffic requirements are fulfilled in line with their booking instructions
Receive bookings from UK importers either via our online booking platform or by e-mail
Contact delivery UK places to book in deliveries.
Instructing UK Warehouse and Distribution teams for loading/offloading of cargo to vehicles using our Transport Management System
Liaise with other DSV offices in the UK and abroad, reporting any discrepancies or specific requirements
Ensure legislative compliance in all areas
Ensure that the company operates within all agreed operational procedures, and within statutory requirements including the provision and maintenance of a safe working environment.
Perform and correctly implement General Administration, e.g. invoicing, filing, queries, claims, POD handling
Communicate efficiently and effectively with internal and external customers, suppliers, and other offices, as required by operational procedures

*New applicants who meet the entry requirements of the role will be contacted by the Apprentice Employment Agency team to discuss your application and the apprenticeship in further detail. Please ensure you provide up to date contact details and check your junk in case of redirected emails. Failure to respond to communications will result in your application being withdrawn.

Where you’ll work

Eastfield Road

South Killingholme

Immingham

DN40 3DR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Seetec will deliver this apprenticeship in the workplace
You will have a dedicated assessor who will provide guidance and monitor progress throughout
You will have access to an online portfolio to allow you to monitor your progress and log work completed

Requirements

Essential qualifications

GCSE in:

English & Maths (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

Apprentice Employment Agency is acting as a Flexi-Job Apprentice Agency & will engage you for the duration of the apprenticeship & pay your salary. You should be aware that the company/business named in this vacancy is a host employer & you will not be employed by them. Your application may be shared with training providers & employers.

About this company

DSV is one of the very best performing companies in the transport and logistics industry. 45,000 employees in more than 80 countries work passionately to deliver great customer services and high-quality services - as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

After this apprenticeship

On completion of the apprenticeship, successful candidates could secure a role in a successful, dynamic company.

Ask a question

The contact for this apprenticeship is:

DSV Road

Georgia Marlow

georgia.marlow@apprentice-employment.co.uk

The reference code for this apprenticeship is VAC1000288985.

Apply now

Closes in 14 days (Wednesday 11 December at 11:59pm)

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