Business Administrator Apprentice

Summary

This is a varied admin role, providing support to the Directors and Managers to ensure the office runs smoothly and efficiently. It includes such duties as setting up clients onto our customer database, producing reports and assisting with finance administration, as well as ensuring office supplies are ordered and office equipment is maintained.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, 8.30am - 5.00pm (1-hour unpaid lunch break)
37 hours a week
Possible start date: Monday 13 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The Business Administration apprentice provides operational and administrative support to the Plymouth Directors and Managers to ensure the office runs smoothly and efficiently. The role is varied and includes general administrative duties, for example setting up clients onto our customer database, producing reports and assisting with finance administration. It also involves ensuring office supplies are ordered and office equipment is maintained.

The main duties involve:

Providing phone and email enquiry assistance, including service and fault bookings.
Setting up new construction and small works clients onto customer database and managing through to completion.
Producing reports from customer database for Management.
Compilation and distribution of Operations and Maintenance manuals.
Ensuring office supplies are well stocked including ordering stationery, uniform and maintaining office equipment.
Training administration, including keeping the training matrix up to date, booking courses and accommodation.
Assisting with timesheets, purchase orders for Engineers and jobs, monthly billing and processing invoices.
Any other duties reasonably requested to gain skills needed as part of the Business Administration apprenticeship scheme.

Where you’ll work

Marine Building

1 Queen Anne Place

Plymouth

PL4 0FB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

FOCUS TRAINING (SW) LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Full Business Administrator Apprenticeship Standard - Level 3
On-the-job training to support job role/development
Employer will allocate dedicated training time for off-the-job training as required for the qualification
Functional Skills support - maths/English - if required

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Logical
Team working
Initiative
Non judgemental

Other requirements

It would be an advantage if you are proficient in the Microsoft Office Suite including Word, Excel, Teams, etc.

About this company

Sovereign is a well-respected company installing and maintaining highly effective fire, life safety and security systems. We offer a broad spectrum of support, from looking after the needs of major commercial clients through to protecting homes, families and individuals. From our modest beginnings in the early 1990s, we now provide some of the best services in our field and have gained prestigious contracts with blue chip companies whether in our home region of South West England or across the UK. In fact, our reputation is such that we deliver specialist international security projects for a wide range of clients, regularly travelling overseas to undertake sensitive work using the latest technology.

After this apprenticeship

Upon successful completion of the apprenticeship, the successful applicant will become a valued member of the team.

Ask a question

The contact for this apprenticeship is:

FOCUS TRAINING (SW) LIMITED

Maria Gammon

maria.g@tftg.org

01752 348980

The reference code for this apprenticeship is VAC1000288956.

Apply now

Closes on Saturday 11 January

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