Customer Service Apprentice
BUSY BINS LIMITED
HEYWOOD, OL10 2AJ
Closes on Friday 10 January
Posted on 25 November 2024
Contents
Summary
Immediate start has arisen with an exciting opportunity for an apprentice to join our small but busy team. You would need to show initiative, have a friendly nature, be confident and be able to learn how to deal with customers via e-mail, live chat, social media and over the phone in a professional manner.
- Annual wage
- £12,675 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday 9.00am - 5.00pm, 30-minutes lunch
37 hours a week
- Possible start date
-
Monday 20 January
- Duration
-
1 year 4 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Live interaction with internal and external customers
- Diverse customer base with complex needs
- Discuss customers' needs
- Explain about the products and services available
- Handling of complex queries/complaints
- Printing off orders daily
- Understanding the core values of the business
- Telephone enquiries/Answering Emails/ Live Chat
- Analyse data and recommend improvements
- Managing routing software and following up on previous days collections
- General admin duties
Where you’ll work
UNIT 4
COWBURN STREET
HEYWOOD
OL10 2AJ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BURY COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Customer Service Practitioner Level 2.
This is a work-based qualification with college attendance required one day a month.
Requirements
Essential qualifications
GCSE in:
- English (grade C/4 or above or equivalent)
Desirable qualifications
GCSE in:
- Maths (grade C/4 or above or equivalent)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
• A can-do attitude - Positivity and enthusiasm • Able to follow clear systems and instruction with attention to detail • Good time management skills and the ability to prioritize work with the ability to multi-task • Positive self- motivated approach • Willing to learn new skills as needed • Able to work within a busy environment
About this company
At Busy Bins, we’re not just a waste collection service – we’re a community-driven company dedicated to providing exceptional service to households and businesses across Bury, Rochdale, Manchester, Oldham, Bolton, and Salford. Since our founding in 2015, we’ve built a stellar reputation with over 1,500 5-star reviews, thanks to our commitment to reliability, efficiency, and outstanding customer care. Our services include business waste and recycling collections, skip hire, junk removal, and domestic bin collections – all carried out with a focus on making life easier for our customers. We believe in fostering an organised, stress-free workplace where everyone’s voice matters. As a team, we are process-driven and customer-focused, and we encourage new ideas that help us continually improve and grow. At Busy Bins, we know that our people are the heart of our success, which is why we value your input and provide a supportive environment to help you thrive. If you share our passion for delivering excellent customer service and want to be part of a company that values innovation and teamwork, we’d love to hear from you. Join us, and let’s work together to build on our success and continue making a positive impact.
After this apprenticeship
We are committed to providing the right individual with a long-term career opportunity, including a permanent role within the company upon successfully completing the apprenticeship. This permanent position comes with both a profit-sharing plan and an employee ownership program, which we believe offer excellent earning potential.
Ask a question
The contact for this apprenticeship is:
BURY COLLEGE
The reference code for this apprenticeship is VAC1000288948.
Apply now
Closes on Friday 10 January
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.
Company’s application instructions
Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College apprenticeship team will then be in touch regarding your application.