Customer Services Apprentice - HGV Commercial Training Company

ELLISONS COMMERCIAL TRAINING LIMITED

Wellington, TA21 9JH

Closes in 23 days (Friday 20 December at 11:59pm)

Posted on 25 November 2024

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Summary

Working within the fast-paced environment of HGV training as part of a close Team. We are looking for an enthusiastic apprentice to work within customer services dealing with applications, speaking directly with applicants and ensuring the smooth running of training courses.

Annual wage
£12,147.20 a year

Minimum wage rates (opens in new tab)

Salary reviews will be in going for apprentices so that wages can be increased as the apprentice develops and grows into the position

Training course
Customer service practitioner (level 2)
Hours
Monday to Thursday 10:00 - 18:00, Fridays 10:00 - 17:00

36 hours a week

Possible start date

Monday 3 February

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Processing applications received for skills bootcamps
  • Liaising with applicants to make sure that we have all of the relevant information and documents to process their applications
  • Working with applicants who are training to ensure that they keep their training paperwork up to date
  • Assisting in the scheduling of courses
  • Ensuring vehicles and fully prepped and ready to deliver training courses

Where you’ll work

17 Knights Road

Chelston Business Park

Wellington

TA21 9JH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BRIDGWATER AND TAUNTON COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2. 

Training will be through Taunton & Bridgwater college. This will mean attending the college on Mondays every 3-4 weeks. 


Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

There will be some elements of working outside around the vehicles to ensure that they are fully prepped and ready to deliver training. This will include some cleaning duties. No heavy lifting. Full safety training will be given to ensure safety with vehicles is paramount.

About this company

Ellisons are the number one name in driver training in the region delivering training for everything from cars to HGV. This position is particularly working within the commercial department who give training in Lorry and bus driving.

http://Www.ellisonscommercialtraining.co.uk (opens in new tab)

After this apprenticeship

We are looking for someone who is hungry to learn and develop to make the customer services advisor their position with the ability to continually grow their responsibilities and managing this part of the business.

This Is a long term position for the right candidate after completing the apprenticeship. 

Ask a question

The contact for this apprenticeship is:

ELLISONS COMMERCIAL TRAINING LIMITED

Bradley Ellison

Bradley@ellisonscommercialtraining.co.uk

01823 283546

The reference code for this apprenticeship is VAC1000288944.

Apply now

Closes in 23 days (Friday 20 December at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.