Business Support Apprentice (Customer Service and Sales)

Summary

Rebound are looking for their next apprentice! Are you are eager to learn and looking for a career with a company who have a great track record in supporting apprentices to success? Working alongside the sales team, the role includes sourcing products, pricing & delivery schedules, quotes, liaising with suppliers and producing purchase orders.

Annual wage: £17,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Thursday 9.00am - 5.30pm, Friday until 5pm
37 hours a week
Possible start date: Monday 6 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key Responsibilities & Accountabilities:

Liaising with suppliers to source parts for customers
Generate and process sales quotations
Generate and process sales purchase orders
Provide general administrative support to sales team
Liaise internally in order to optimise quality of service, business growth and customer satisfaction
Liaise internally in order to resolve issues with both customers and suppliers including, when required, any financial issues
Provide customer support, representing the Company in a professional manner at all times
Liaise with suppliers to obtain pricing and delivery schedules
Expedite purchase orders and record shipping details and delivery schedules
Ensure all sales administration is completed to a high standard and in a timely manner

Where you’ll work

Rivergate House

Newbury Business Park, London Road

Newbury

RG14 2PZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WEST BERKSHIRE TRAINING CONSORTIUM

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprentice will work towards the Business Administrator Level 3 Standard. They will attend training at WBTC offices in Newbury one day a month and have a monthly training and review meeting.

Maths and English Functional Skills Level 2 would be delivered remotely if required.

Requirements

Desirable qualifications

GCSE in:

English (grade 4 or C)
Maths (grade 4 or C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Team working
Initiative
Eager to learn
Enthusiasm

Other requirements

This role will involve phone and email contact - so you must be a confident communicator who enjoys talking to people.

About this company

From our founding in 2003 we always have been and always will be passionate about service, as most recently demonstrated by our continuous operation throughout the recent pandemic. We support clients from a range of industries and sectors including: Aerospace & Defence Audio visual Automotive Cloud Datacentres Energy Industrial Medical Transportation We believe that all our clients, regardless of size or location, deserve the best levels of focus with the opportunity to access true global market pricing and availability.

https://reboundeu.com/ (opens in new tab)

After this apprenticeship

Rebound are keen to support the ongoing training and development of the team. There will be the opportunity for career progression for an apprentice who is eager to achieve and successful in their role.

Ask a question

The contact for this apprenticeship is:

WEST BERKSHIRE TRAINING CONSORTIUM

Rachel Eaves

rachel@wbtc-uk.com

07922 426414

The reference code for this apprenticeship is VAC1000288897.

Apply now

Closes in 26 days (Tuesday 31 December at 11:59pm)

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