Business administration apprentice

Summary

You will work closely with the office-based team in Epping to gain a wide understanding of the whole business including the running of the offices and the wider aspects of the company. Your role will include a variety of admin-based duties alongside supporting the service and sales support teams.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 9am to 5.30pm, working days TBC
37 hours a week
Possible start date: Thursday 2 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As a Business Administration Apprentice, you will develop the knowledge of the business principles. This role will also include communicating effectively as you will be responsible for incoming calls and general office administration duties as well as supporting and working within the wider team.

As a Business Administration Apprentice your main duties will include:

Answering the telephone and dealing with queries
Processing invoices
Sending emails
Typing letters
Client contact
General administration
Scanning
Archiving

Plus, other duties as directed by the employer to support the company’s growth including working in the sales and support team.

Where you’ll work

UNIT 9 HOBBS CROSS

INDUSTRIAL EST

THEYDON

GARNON

CM16 7NY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WALTHAM FOREST CHAMBER OF COMMERCE TRAINING TRUST LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3.

The training sessions will take place once every two weeks in Woodford.

Requirements

Essential qualifications

GCSE in:

English and Maths (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Number skills
Analytical skills

Other requirements

Having access to a car is desirable for this position because of its location.

About this company

ULT was founded in 1999 and is a friendly family run business which has grown organically through glowing customer referrals as well as through the acquisition of 10 different companies. UTL is based in Epping Essex and also has offices in Moorgate London, Kent and Sheffield and with engineers nationwide UTL is a company uniting technology including security, cabling, telecom solutions and document solutions

https://www.utlgroup.co.uk/ (opens in new tab)

After this apprenticeship

Upon completing the course, you will have the opportunity to progress to AAT.

Ask a question

The contact for this apprenticeship is:

WALTHAM FOREST CHAMBER OF COMMERCE TRAINING TRUST LIMITED

Roksana Koszczal

roksanakoszczal@trainingtrust.org.uk

07946534010

The reference code for this apprenticeship is VAC1000288871.

Apply now

Closes in 26 days (Friday 20 December at 11:59pm)

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