Administration Support Apprenticeship (Level 3)

Summary

Wakefield Council is a former winner of the prestigious national award of Large Employer of the Year for Apprenticeships. We offer a great opportunity for apprentices to learn the role of an administrator by supporting office activities, based in one of the many teams in the district, and helping the council in serving the public.

Annual wage

£12,313.60 to £22,010.56 a year

Minimum wage rates (opens in new tab)

Paid National Minimum Wage. Receive 26 holiday days plus 8 bank holidays, Access to Local Government Pension scheme, Access to subsided public transport. Please note there is a National Minimum Wage increase from 01.04.24.

Training course

Business administrator (level 3)

Hours

The working week is usually: Monday to Thursday - 8.30am - 5.00pm Friday - 8.30am - 4.30pm Flexible working scheme/hybrid working is sometimes available.

37 hours a week

Possible start date

Monday 1 February

Duration

2 years

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key Tasks (tasks vary within teams)

Office support - arrange meetings and events, photocopying, dealing with incoming/outgoing post, filing
Customers - help in dealing with customer enquiries on the telephone, face to face and email
Financial - assist with the processing of invoices and charges
ICT support - data inputting, maintain electronic record systems
Stock control - monitoring and re-ordering
Produce routine basic information in response to a request
Manage small projects

Where you’ll work

Wakefield One

Burton Street

Wakefield

West Yorkshire

WF1 2EB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

VELOCITY 1ST LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will attend a local training provider, usually on day release, to gain a Level 3 qualification in administration
Attend an apprentice induction
Gain a health & safety qualification
Attend enrichment activities to enhance your knowledge eg
interview techniques, health & wellbeing, finance, disability awareness
Have the chance to attend marketing events and also take part in activities during National Apprenticeship Week

Requirements

Essential qualifications

GCSE or equivalent in:

2 x other subjects (grade 4-9, or A*-C, or Level 2)
English Language (grade 4-9, or A*-C, or Level 2)
Maths (grade 4-9, or A*-C, or Level 2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Analytical skills
Logical
Team working
Creative
Initiative
Resilience

About this company

Wakefield Council is a local authority who provides many services to the citizens of Wakefield and the surrounding district. We are an ambitious, high achieving and low spending council, delivering value for money through efficiency and innovation. Continuous improvements to our high quality services means we need to employ talented and dedicated individuals to support our existing workforce.

http://www.wakefield.gov.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Gain a Level 3 Administrator Apprenticeship
2 years work experience in the public sector
Personal support to seek employment 4 months from the apprenticeship ending

The Apprenticeship programme has a high retention rate, as there are many opportunities to gain employment, within the Council, at the end of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

VELOCITY 1ST LIMITED

The reference code for this apprenticeship is VAC1000288818.

Apply now

Closes in 21 days (Sunday 15 December)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Once the closing date has passed shortlisting will take place. Interview invites will be sent to successful shortlisted applicants. Unsuccessful applicants will be signposted to other opportunities.

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