Patient Advisor Apprentice
Spinney Hill Medical Centre
LEICESTER, LE5 3HX
Closes in 19 days (Friday 10 January at 11:59pm)
Posted on 17 December 2024
Contents
Summary
Due to a growing caseload an exciting opportunity has arisen, and Spinney Hill Medical Centre is therefore seeking to recruit a full-time Patient Advisor to join our friendly team! We would like a dynamic individual who is committed to taking Primary Care forward to come and join us!
- Annual wage
- £12,480 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday. Working a shift pattern to fit the practice needs between the core hours of 8.00am and 6.30pm. Shifts TBC.
37 hours 30 minutes a week
- Possible start date
-
Monday 13 January
- Duration
-
1 year 3 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
The main role of the post-holder will be to provide general reception and administrative duties as part of the patient advisor team which will include:
- Assisting patients on reception and on the phones
- Medical record filing
- Dealing with tasks from GP’s
- Issuing prescriptions
- Liaising with pharmacy’s / Care homes and UHL
Where you’ll work
143 ST. SAVIOURS ROAD
LEICESTER
LE5 3HX
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
HEART OF ENGLAND TRAINING LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- Customer Service Practitioner Level 2 Standard
- Functional skills in maths and English if required
Requirements
Desirable qualifications
GCSE or equivalent in:
- Maths and English (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Patience
About this company
We are an inner-city GP practice and are composed of two sites, Spinney Hill Medical thrive on providing a dignified and reputable service to all of our patients & service users.
After this apprenticeship
This role will give you good experience in a business environment for the future.
NHS experience.
Ask a question
The contact for this apprenticeship is:
HEART OF ENGLAND TRAINING LIMITED
Louisa Barby
Louisa.Barby@hoet.co.uk
01788 820132
The reference code for this apprenticeship is VAC1000288727.
Apply now
Closes in 19 days (Friday 10 January at 11:59pm)
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