Customer Service Apprenticeship

Summary

You will work in a busy medical centre providing a key front of house service to our patients. Checking in patients on their arrival at their appointments, dealing with enquiries over the phone where developing strong customer service skills will be instrumental in communicating and relaying information to our patients.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday, times to be confirmed on appointment.
37 hours a week
Possible start date: Monday 16 December
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Admin - inputting data to a clinical system
Customer facing service on the counter
Phone answering - patient will call for medication ordering
Dealing with deliveries - medical companies
Unpacking stock (medication)
Liaison between surgery departments
Other General Administrative/Customer service tasks when required
Monitor patient data

Where you’ll work

GOSBERTON MEDICAL CENTRE

LOWGATE

GOSBERTON

SPALDING LINCS

PE11 4NL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BOSTON COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

You will be expected to attend college at least once a fortnight where you will receive one-to-one support from your assessor and functional skills tutors
On successful completion of the apprenticeship you will achieve a level 2 Customer Service Practitioner qualification

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 3/D or above)
Maths (grade 3/D or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Logical
Team working
Initiative
Patience
Able to follow instructions
positive outlook
Polite and courteous
Able to work to deadlines
willing to learn new skills
Well presented & professional
Confident, reliable & friendly

Other requirements

Consider bus timetables or alternative travel arrangements. This is a busy and fast paced work environment , on occasion patients do get frustrated but you will receive training and be supported. Working as part of a team we expect excellent timekeeping in order to provide the service required.

About this company

Gosberton Medical Centre has been serving the local community for many years and offers health and medical services.

http://www.gosbertonmedicalcentre.co.uk (opens in new tab)

After this apprenticeship

Upon completion of the Level 2 Intermediate Apprenticeship, you may then progress onto the Level 3 Advanced Apprenticeship in Business Administration or into another Level 3 course in the industry sector in which you are based

Alternatively, you may elect to return to education to study a Level 3 qualification.

Ask a question

The contact for this apprenticeship is:

BOSTON COLLEGE

Suzanne Davison

Apprenticeships@boston.ac.uk

01205313238

The reference code for this apprenticeship is VAC1000288694.

Apply now

Closes in 14 days (Friday 6 December at 11:59pm)

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