Medical Receptionist Apprentice

Summary

Immediate start for our Rochdale Road Medical Centre. We area a busy GP surgery based in Middleton and we have an opportunity for an apprentice Medical Receptionist/Administrator to join our busy friendly team.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday, 8.00am - 6.30pm
37 hours a week
Possible start date: Monday 20 January
Duration: 1 year 4 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Welcoming patients at the reception desk in a polite and friendly manner
Accepting patients’ arrival for appointments for surgery and routing of patients appropriately
Handling of general queries and explaining surgery procedures
Anticipating, preventing, and dealing with problems at reception and in the waiting room
Leaving reception desk tidy ready for incoming colleagues, ensuring that prescriptions promised for the same day collection are ready and passing on information concerning unsolved and urgent problems
Dealing with new patients wishing to register at the Surgery providing them with a New Patient Registration Pack as per Registration of New Patients Policy. Issue of Summary Care Record Pack to new patients
Explain to the patient and ask them to complete the appropriate Form
Dealing with notifications of change of address and/or change of name
Accept requests for repeat prescriptions face-to-face, electronically or from the pharmacy and process as per Repeat Prescribing Policy
If request is face-to-face verify with the patient the time the prescription will be ready for collection
Check Prescription Box at regular intervals throughout the day.
Liaise with local Pharmacists re: collections and prescription queries
Check emails and process any ‘on line’ prescriptions requests
At the end of the day lock signed prescriptions waiting for collection in the designated filing cabinet. Leave key in agreed place
Empty prescription printers and lock blank prescriptions in agreed place
Record incoming and outgoing prescriptions pads according to Prescription Security Protocol
Answer telephone promptly, politely, and discretely so that other patients cannot hear confidential medical information
Understand telephone system and how it works
Make appointments, record requests for home visits, deal with queries from other health care professionals and patients
Receive and record telephone messages using aybook as per the practice messages policy
Daily use of the clinical software system EMIS following appropriate training
Record information which is accurate and legible
Process messages to all Clinicians and other members of staff in a timely and accurate manner and according to the in-house protocols
Liaise with other Health Care Professionals and agencies as requested
Open emails daily to ensure good channels of communication, both internal and external, is maintained
Attend staff meetings
Attend LTI Sessions
Work as a team member

Where you’ll work

Rochdale Road Medical Centre

48a Rochdale Road

Middleton

M24 2PU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BURY COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship Standard
College attendance is required one day a month

Requirements

Essential qualifications

GCSE in:

English (grade C/4 or above or equivalent)
Maths (grade C/4 or above or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Adaptable

About this company

We are a small and friendly medical centre who strive provide the highest quality standards of care and are looking to recruit an apprentice to work with a team of doctors, nurses and reception staff.

After this apprenticeship

There may be an opportunity for employment and career progression upon successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

BURY COLLEGE

The reference code for this apprenticeship is VAC1000288544.

Apply now

Closes on Friday 10 January

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College apprenticeship team will then be in touch regarding your application.

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