Hull City Council Service Support Apprentice - Legal Services

Kingston upon Hull City Council

Hull, HU1 2AA

Closes on Tuesday 31 December

Posted on 21 November 2024

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Summary

Hull City Council’s Legal Service Team have a fantastic opportunity for a confident and enthusiastic Administration Apprentice. As a key member of the team, you will assist and provide administrative support for the Town Clerk’s Services. There are 3 key areas you may be asked to support with projects, service support, and local land charges.

Annual wage
£12,313.60 a year

Minimum wage rates (opens in new tab)

Please note your wage will be paid monthly by your employer.

Training course
Business administrator (level 3)
Hours
Monday- Friday (Monday- Thursday 9am- 5pm Friday- 9am- 4.30pm)

37 hours a week

Possible start date

Monday 13 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties may include:

  • Answering telephones in a professional manner and distributing messages where required and answering queries where possible
  • Photocopying
  • Scanning
  • Filing & indexing
  • Basic typing
  • Processing and distributing post
  • Taking legal documents to and from the Courts
  • Providing support to teams within Town Clerk Service as required
  • Basic financial processes and the understanding of client billing with the support of a graded member of staff

Where you’ll work

Alfred Gelder Street

Hull

HU1 2AA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

KINGSTON UPON HULL CITY COUNCIL

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

  • Advanced Business Administration Level 3

  • End Point Assessment (EPA)

  • Functional Skills in maths, English if required

  • Regular training and development sessions to meet the needs of the employer and the apprentice

Requirements

Desirable qualifications

GCSE or equivalent in:

  • English and Maths (grade Grade A - C / 7 - 4)
  • Business Administration (grade Level 2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Analytical skills
  • Team working
  • Initiative

Other requirements

Applicant must attend HTAE initial assessment and interview process to be considered for shortlisting by the company, invites to these sessions will be sent via the email you have used to apply.

About this company

Hull City Council’s Service Support provides administrative support to the Town Clerk’s Service, and in particular the teams within Legal Services. Service Support provides a range of administrative support including arranging meetings, minute taking, transcribing audio files, typing, scanning, electronic and physical filing, archiving, basic financial transactions, monitoring, maintaining databases and data entry. From time to time, Service Support provides support to other teams within the Town Clerk’s Service including the Civic Office, Committee Services, Customer Feedback Team, Electoral Services, Information Governance, I.T., Local Land Charges, Printing Services and Scrutiny Team.

http://www.hullcc.gov.uk (opens in new tab)

After this apprenticeship

  • The successful candidate will be given the opportunity of full-time employment upon completion of the advanced apprenticeship if available

Ask a question

The contact for this apprenticeship is:

KINGSTON UPON HULL CITY COUNCIL

Employer Engagement Team

business.engagement@hullcc.gov.uk

01482614157

The reference code for this apprenticeship is VAC1000288529.

Apply now

Closes on Tuesday 31 December

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