Customer Service Apprentice
MUNRO - GREENHALGH LTD
BURY, BL0 9AG
Closes on Friday 10 January
Posted on 20 November 2024
Contents
Summary
We are looking to invest in an Apprentice who wants to progress and grow in a company that offers excellent long-term career progression, is willing to learn and who is customer focused. You will be working with a team of people, some of who have worked through the apprenticeship scheme and successfully become valuable full time team members.
- Annual wage
- £13,650 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday, 9.00am - 5.00pm
35 hours a week
- Possible start date
-
Monday 20 January
- Duration
-
1 year 4 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Live interaction with internal and external customers
- Understanding the core values of the organisation
- Inputting client’s details and updating client records
- Analyse data and make recommendations
- Discuss the products and benefits available
- Providing updates to our client on the phone and by email
- Dealing with customer queries
- Supporting team members with general admin tasks
Where you’ll work
78 BRIDGE STREET
RAMSBOTTOM
BURY
BL0 9AG
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BURY COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- Customer Service Practitioner Level 2 Apprenticeship Standard
- College attendance is required one day a month
Requirements
Essential qualifications
GCSE in:
- English (grade C/4 or above or equivalent)
- Maths (grade C/4 or above or equivalent)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this company
Munro-Greenhalgh has its roots as far back as 1926. We have been helping people for over 90 years. Even in this new electronic era our values remain the same as they have always have been – to try our hardest for our clients. First and foremost you need to understand that we work for you – not the Insurers. Our objectives for any client are: –Help you identify areas of ‘risk’ to you and your business. To provide advice on measures that may help you reduce those ‘risks’ and where appropriate to arrange a suitable Insurance policy (with a reputable insurer) at the best possible price. Finally, and most importantly – should an accident or loss occur to be there by your side to ensure that claims are dealt with as efficiently as possible. Sounds simple – but it’s not! No two clients are the same – there is always something unusual that has to be considered. There are also various Insurers, from household names to specialist schemes to obscure insurers based in far away countries all with their own policy wordings and small print. We as your Insurance Broker have many years experience in knowing how our industry works – which Insurers offer good or poor service. It’s not all about cost but the best value for money.
After this apprenticeship
- We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
BURY COLLEGE
The reference code for this apprenticeship is VAC1000288475.
Apply now
Closes on Friday 10 January
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After signing in, you’ll apply for this apprenticeship on the company's website.
Company’s application instructions
Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College apprenticeship team will then be in touch regarding your application.