Business Administration Apprenticeship

Summary

Age UK is a registered charity which provides a range of services for older people across the borough of Gateshead, contributing to our strategic objectives to reduce social isolation and providing and promoting access to opportunities, activities and services which increase older people's physical and mental well-being.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday - Shift times & breaks to be arranged at interview.
35 hours a week
Possible start date: Monday 6 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Scanning, photocopying, faxing, filing and other general office duties
Re-stocking and re-ordering/purchase of organisational supplies
Maintenance of records on Charitylog and of filing/storage systems
Answering incoming calls across the organisation, deciding who the calls are for and what action is needed
Using Charitylog to record enquiries, take basic details and messages and set follow up action where appropriate as well a maintaining the case records

Where you’ll work

The Bank, 215 High Street, Gateshead

Tyne and Wear

NE8 1BX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TYNE NORTH TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will gain a Level 3 Business Administration qualification at the end of your apprenticeship
All training will be carried out at your place of work

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4 or above)
Maths (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Team working
Initiative
Non judgemental
Patience

About this company

We are an independent, local charity supporting older people in Gateshead and Newcastle for over 50 years. Our services aim to support older people, their families and carers. We are here to make Gateshead a more age-friendly place and we do this by providing services that make a difference, standing up for their interests, enabling their voices to be heard and fostering a sense of community and belonging for all older people.

https://www.ageuk.org.uk/gateshead/ (opens in new tab)

After this apprenticeship

Apprentices will be fully supported and mentored with opportunities to gain experience across other aspects of the organisation/departments, to become an integrated member of the business development team, leading to potential employment within the business.

Ask a question

The contact for this apprenticeship is:

TYNE NORTH TRAINING LIMITED

tnt@tynenorthtraining.co.uk

The reference code for this apprenticeship is VAC1000288457.

Apply now

Closes in 21 days (Friday 13 December)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please apply through the Tyne North Training website as they are the apprentice training provider.

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