L2 Customer Service apprenticeship

Summary

This is an exciting opportunity to build a successful career with an established and successful local Lettings Estate Agents. The role is to carry out Administrative duties to support staff.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday 9am – 5pm. 8 Saturdays per year 9am – 1pm.
37 hours a week
Possible start date: Monday 6 January
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Meeting and Greeting clients and signing in visitors.
Answering the phone to customers
Booking viewings
Filing
Photocopying
Handling incoming and outgoing mail
Monitoring emails in letting and sales

Where you’ll work

80 MARKET STREET

WIGAN

WN1 1HX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WIGAN AND LEIGH COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Training will be done in the work place

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Math (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Logical
Team working
Creative
Non judgemental
Patience
Physical fitness

About this company

Sapphire Homes are Estate Agents and Lettings Agents with a strong reputation built over 18 years of hard work, quality, trust and experience. We were founded in 2005 as an Independent Family Run Estate and Letting Agent which specialises in the sales and letting of properties in the Wigan, St Helens, Warrington, Leigh, Bolton, Bury and North West locality. With a combined experience of over 75 years from the Family members alone and over 125 years with the team members we can provide you with the experienced and professional service you want from your appointed estate and letting agent. We have two branches which are based at 80 Market Street in the Town Centre of Wigan and 20 King Street in the Town Centre of Leigh but we cover all localities within a 20 mile radius of each branch. Our professional experience and services cover advice on property sales, valuations, lettings and management, property sourcing, HMO and portfolio management as well as resolving property disputes. We also provide related services such as mortgages, wealth planning and conveyancing services through a number of successful working partnerships with specialist providers

After this apprenticeship

To progress within the business

Ask a question

The contact for this apprenticeship is:

WIGAN AND LEIGH COLLEGE

Gabriella

g.may@wigan-leigh.ac.uk

The reference code for this apprenticeship is VAC1000288400.

Apply now

Closes in 14 days (Thursday 19 December at 11:59pm)

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