Apprentice Business Administrator

WEMBURY SURGERY

PLYMOUTH, PL9 0BE

Closes in 25 days (Monday 16 December at 11:59pm)

Posted on 20 November 2024


Summary

An exciting opportunity for a bright, enthusiastic, customer orientated person to work, learn and develop a career at Wembury Surgery. Candidates will need to have good communication skills, computer literacy and enjoy working with people.

Annual wage
£12,313.60 a year

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday to Friday 9am-5pm

37 hours a week

Possible start date

Monday 6 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Greeting patients coming into the surgery for appointments
  • Answer incoming calls, booking appointments and dealing efficiently with general enquiries
  • Ensuring that all calls are answered promptly, accurately and professionally using Health Navigation skills (full training will be given)
  • Registering patients
  • Working closely with and supporting the Doctors and wider healthcare team
  • Managing an online appointment booking systems
  • Ensuring security of premises and arranging maintenance of equipment

Where you’ll work

51 HAWTHORN DRIVE

WEMBURY

PLYMOUTH

PL9 0BE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ACHIEVEMENT TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will receive specific on-the-job training from the employer in your workplace at Wembury Surgery.

Off-the-job training will be delivered using either weekly classroom sessions delivered at Achievement Training city centre location or you will be work based and will be given time in the working week to study towards the theory element of the programme. You will be working towards the following qualifications:

  • Level 3 Business Administration Apprenticeship Standard
  • Apprentices without Level 2 English and maths (A*-C or 9-4 GSCE) will need to achieve this level before the end of their apprenticeship

Requirements

Essential qualifications

GCSE in:

  • English & Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Team working

About this company

Wembury Surgery provides care to Wembury and the surrounding areas. Our friendly team offer a range of NHS healthcare services to our patients.

https://wemburysurgery.nhs.uk/ (opens in new tab)

Company benefits

Performance bonus Company pension Free flu jabs Free parking On-site parking

After this apprenticeship

Upon completion of your Business Administration apprenticeship and with experience in this sector, you could progress from admin assistant to supervisor or office manager. You could also move into other departments, like IT, payroll, or accounting.

Ask a question

The contact for this apprenticeship is:

ACHIEVEMENT TRAINING LIMITED

Macie or David

Admissions@achievementtraining.com

01752 202269

The reference code for this apprenticeship is VAC1000288384.

Apply now

Closes in 25 days (Monday 16 December at 11:59pm)

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