Apprentice Administrator

Summary

We are a small friendly team focused on providing a high quality service to our customer base. You will be answering customer emails, calls & general admin within a busy office. You will work across all the depts in head office supporting administration. You will need to be motivated, enthusiastic and confident with using Microsoft 365.

Annual wage

£11,648 a year

Minimum wage rates (opens in new tab)

At each milestone the rate of pay will be reviewed and will likely to be increased

Training course

Business administrator (level 3)

Hours

Monday to Friday 9 am to 4.30 pm. Half hour lunch.

35 hours a week

Possible start date

Monday 13 January

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will be required to assist in varying aspects of the business and will need to be organised enough to handle a wide range of varied tasks on a day-to-day basis. To include:

Basic admin – photocopying, filing, printing contracts, postage
Helping to maintain and update our intranet using Sharepoint on M365
Helping to create and write user manuals for the network using ‘Scribe’
Take ownership of e-learning content
Answer customer and franchisee emails or calls
Help plan network events e.g. regional meetings and the annual conference
Ultimately could become office manager at head office through the progression route
Support and training will be provided throughout the apprenticeship to help you build confidence and new skills

This is not a comprehensive definition of the post. Postholders will be expected to undertake any work that comes within the remit of the post’s purpose.

This vacancy may close sooner if we find the right applicant, ensure you apply early.

Where you’ll work

THE GRAIN STORE

HOLLINS FAR

TWEMLOW LANE

CRANAGE

CW4 8GE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

C.M.S. VOCATIONAL TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Apprenticeship Standard, which includes:

Level 2 Functional Skills in maths, English (if not already achieved)
End-Point Assessment (EPA)
You will develop the skills, knowledge, and behaviours required to work within an office environment

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C/4)
Maths (grade C/4)

Desirable qualifications

GCSE or equivalent in:

IT (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Team working
Initiative
Non judgemental
Good attendance record
Self Motivated
Good knowledge of Microsoft

Other requirements

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates. Make sure you can travel to the place of work on a daily basis. This vacancy may close sooner if we find the right applicant, ensure you apply early.

About this company

Puddle Ducks is one of the UK’s leading providers of baby and child swimming lessons, through a nation-wide network of franchises. We have grown over the past 20 years to teach over 20,000 children every week, from newborn to 10 years, in partnership with our Franchisees. Puddle Ducks Mid Cheshire is where it all began back in 2001, and now teaches around 1000 babies and children every week at pools across Cheshire. More recently, Barons Quay opened in August 2021 as a flagship venue from which to run the business and classes in a state of the art facility.

https://www.puddleducks.com/working-for-puddle-ducks (opens in new tab)

After this apprenticeship

On completion of an apprenticeship and completing full training offered, could become the office manager at head office

Ask a question

The contact for this apprenticeship is:

C.M.S. VOCATIONAL TRAINING LIMITED

Mandy Hodson

mandy@cmsvoc.co.uk

01924 614523

The reference code for this apprenticeship is VAC1000288241.

Apply now

Closes on Wednesday 1 January

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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