Level 3 Business Administration Apprenticeship

Summary

This is a perfect opportunity for someone looking to gain customer service experience at this civil enforcement agency responsible for enforcing court orders for non-payment of debt. You will deal with both the instructing clients and the debtors.

Annual wage: £12,600 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, shifts TBC.
35 hours a week
Possible start date: Tuesday 10 December
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Negotiate payment arrangements with debtors referring appropriate cases to the Vulnerability Team.
Assist debtors to make card payments via our online payment facility
Actively pursue debtors for payment via pro-active phone calls where contact numbers are available.
Maintain the Enforcer database by accurately recording all interactions and the outcomes.
Deal with telephone queries, email, live webchat and correspondence from debtors, EA’s and clients.
Allocate work to EA’s
Take follow up action on EA reports e.g. DVLA enquiries, company house searches etc.
Trace absconded debtors using online tracing applications, social media etc.
Use of credit bureau data to identify cases suitable for insolvency and charging order proceedings.

Where you’ll work

UNIT 7

WHITE OAK SQUARE

LONDON ROAD

SWANLEY

BR8 7AG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

REWARDS TRAINING RECRUITMENT CONSULTANCY LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration (Standard)
Functional Skills Qualification in Mathematics (Level 2) - if required
Functional Skills Qualification in English (Level 2) - if required

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Team working
Phone etiquette

About this company

Established in 1980 Whyte & Co is a progressive civil enforcement company whose management team have many years of experience within the enforcement industry.

https://www.whyte.co.uk/ (opens in new tab)

After this apprenticeship

Good prospects of a full-time post subject to satisfactory performance.

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