Business Administration Apprentice

Summary

Sentient Electrical is a leading provider of high-quality electrical solutions for commercial clients. This apprenticeship offers the opportunity to be part of a dynamic team, developing essential business administration skills and supporting our mission to provide exceptional service to every client.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, times are to be confirmed.
37 hours a week
Possible start date: Thursday 9 January
Duration: 1 year 2 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

General Administrative Support: Provide general administrative support for daily business needs, including data entry, document organisation, and ad hoc tasks.
CRM Management: Handle the CRM system by booking in and allocating jobs to engineers, ensuring efficient scheduling and management of service requests.
Document Management: Upload and maintain essential documents for customers on SharePoint, ensuring accessibility and accuracy.
Maintenance Contract Coordination: Manage maintenance contracts for our managed properties, supporting smooth and ongoing property services.
Engineer & Subcontractor Scheduling: Book servicing appointments for our engineers and subcontractors, keeping track of all service activities.
Diary Management: Oversee the Directors’ diaries, arranging appointments and organising schedules to keep daily operations running smoothly.
Inbox Monitoring: Keep an eye on our helpdesk inbox, addressing or forwarding enquiries to the relevant team members as needed.
Customer Enquiries: Be the first point of contact for new enquiries, providing a friendly and professional response to potential clients.
Event Organisation: Organise staff days out and charity/volunteering events, supporting team morale and community engagement.
Social Media Management: Help manage the company's LinkedIn, Facebook, and Instagram accounts by posting updates, engaging with followers, and supporting our online brand.

Where you’ll work

Bredon House

Almondsbury Business Centre, Woodlands, Bradley Stoke

Bristol

BS32 4QH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HOUSE OF CLIVE (HAIR AND BEAUTY) LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training Provider: Next Level Training.
Qualification: Level 3 Diploma in Business Administration from City & Guilds.
Duration: 14 months.
Delivery: A mix of in-person workshops, virtual sessions, and one-to-one support from industry expert tutors.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Team working

About this company

Sentient Electrical is a leading provider of high-quality electrical solutions for commercial clients. We're committed to maintaining exceptional standards and fostering a collaborative and supportive work environment.

After this apprenticeship

This apprenticeship can lead to a career in administration and beyond.

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