Business Administration Apprentice

Summary

An exciting opportunity has arisen to join a busy office team performing a range of administration duties in a local GP Surgery. Do you have the ambition and enthusiasm to join our team?

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 37hrs per week, working hours to be structured between 8am and 6pm, Mon-Fri.
37 hours a week
Possible start date: Monday 6 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Purpose / Role

To be responsible for undertaking a wide range of administrative duties and the provision of general support to the practice team. Duties can include but are not limited to, the running of patient searches and requested data, administration of databases, following recall system processes to ensure all patients that require an invite into the practice receive this via phone call, text or letter and processing incoming hospital correspondence.

Responsibilities and Duties

Build, generate and carry out searches as required by the organisation team to enable reports to be produced, audits to take place, Quality and Outcomes
Framework targets to be monitored/acted upon and action plans devised
Support the team in effective use of searches, audits and recalls
Send out mail merges and text messages for a number of campaigns
Monitor the practice generic email address

Data Management

Input/process data as required within the clinical system e.g. referrals, read coding, producing letters, processing registrations etc.
File and store records as required (including scanning)
Process requests for information appropriately following the correct procedures
Carry out system searches as requested

Administrative Support Duties

Process incoming and outgoing mail
Initiating contact with and responding to, requests from patients, team members and external agencies
Photocopy documentation as required
Manage all queries (including administrative queries) as necessary in an efficient manner

General Responsibilities

Maintain a clean, tidy and effective working area at all times
Support all clinical staff with general tasks as requested
Have a positive attitude towards equality, diversity and inclusion
Collect sensitive patient information and maintain confidentiality at all times in accordance with the law

Where you’ll work

HEALTH CENTRE

HOPE STREET

CROOK

CO. DURHAM

DL15 9HU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BISHOP AUCKLAND COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Apprenticeship Standard
The training will be on site with the employer and Bishop Auckland College as and when required for exams
There will be visits to the workplace by the assessor every 4-6 weeks

Requirements

Essential qualifications

GCSE in:

English (grade 9-4 / A*-C / Level 2)
Maths (grade 9-4 / A*-C / Level 2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Number skills
Team working
Initiative
Patience
Polite telephone manner
Able to plan workload
Able to follow instructions
Flexible and co-operative
Motivated and forward thinking
Sensitive and Empathetic
Ability to work under pressure

Other requirements

Confidentiality It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service. Professional Conduct At North House Surgery, staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform.

About this company

We here at North House Surgery pride ourselves on the holistic and caring service that we are able to provide for our local community. The doctors work in a partnership caring for over 13500 patients. We currently have 5 Partners, 2 Salaried GPs, 1 Advanced Nurse Practitioner, 3 Nurses and 3 Healthcare Assistants. We also have a dedicated team of administrative staff. We are proud to be a training practice for both GP Registrars and Medical Students from Newcastle University.

https://www.northhousesurgery.org.uk/ (opens in new tab)

After this apprenticeship

On successful completion of the apprenticeship there are likely to be opportunities to progress within the surgery.

Ask a question

The contact for this apprenticeship is:

BISHOP AUCKLAND COLLEGE

David Brough

david.brough@bacoll.ac.uk

01388 743164

The reference code for this apprenticeship is VAC1000288120.

Apply now

Closes in 12 days (Tuesday 3 December at 11:59pm)

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