Sales Executive Apprentice

Summary

This is a very exciting opportunity to join our team as a Sales Executive Apprentice. You will be responsible for helping and supporting customers at every stage of their car-buying journey. During your apprenticeship, you will gain exposure in customer onboarding, sales processing, underwriting, customer care and sales.

Annual wage: £21,000 a year
Minimum wage rates (opens in new tab)
Training course: Sales executive (level 4)
Hours: Monday - Friday, 09:00 - 18:00 or 10:00 - 19:00. Requirement to work weekends as part of a rota (no more than 1 in 2 Saturdays and 1 in 4 Sundays) . A day off in the week will be allocated when a Saturday or Sunday forms part of your rota.
40 hours a week
Possible start date: Thursday 2 January
Duration: 1 year 6 months
Positions available: 4

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key Responsibilities:

Your roles will differ slightly on each rotation, but some fundamental responsibilities will be consistent:

To represent the company in line with our brand values always providing excellent customer service
To maintain all systems accurately ensuring that all information is up to date and correct
To achieve your targets and KPI’s provided by your Departmental Manager
To keep up to date with your apprenticeship course work ensuring all projects are completed on time
To utilise the 20% of your working week allocated to college work in an appropriate manner
Carry out day-to-day transactional administrative tasks, managing admin processes through the full employment life cycle from new starters through to exit
Build and maintain strong relationships with colleagues & key stakeholders at all levels
Responding to ad hoc requests for information and support from our colleagues
Lead by example, demonstrating integrity and respect aligned to the Group’s behaviours
Communicate effectively to all employees at all levels

Key Experience Required:

Work experience dealing with customers and communicating in a busy environment is preferred
A confident communicator, comfortable with speaking on the phone in a professional manner
Able to work independently with minimal supervision
Good organisational skills with the ability so juggle multiple activities at any given time
A hard worker who is punctual and willing to work hard to success
9-4 in 5 x GCSE subjects including English & maths

Where you’ll work

CarFinance 247

Universal Square

Devonshire Street North

Manchester

M12 6JH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DERBY BUSINESS COLLEGE LIMITED

Your training course

Sales executive (level 4)

Equal to higher national certificate (HNC)

Course contents

Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.
Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.

Your training plan

Sales Executive Level 4 Apprenticeship Standard:

In addition to gaining practical experience in the role, you will also attain an NVQ 4 Sales Executive qualification which will help start your career and give you an insight into the business processes and procedures
Our training is all completed remotely via teams with a development coach who will be available for support 24/7
You receive 20% off the job training during this Apprenticeship which is included in your weekly working hours

Requirements

Essential qualifications

GCSE or equivalent in:

English and maths (grade 4/C)
Any subject (grade Pass)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Logical
Team working
Initiative
Highly motivated
Resilient
Ambitious
Hard working

Other requirements

This vacancy has a start date of 6th January 2025. Two assessment days will be held for this role, and these are scheduled for 20th & 27th November 2024, with a view to making offers at the end of November. Please ensure you are free on these days, and will be able to attend the sessions between 10am and 2.30pm. The assessment days are a mix of introductions, group tasks, individual tasks, and a face to face formal interview. Company Benefits: • Up to 5% Pension Contribution. • Subsidised Onsite Parking. • Onsite gym. • Free transport to and from Piccadilly Train Station. • Additional leave for your birthday. • Enhanced maternity, paternity and adoption leave pay. • Time off from day-one for fertility appointments. • Healthcare Cash plan. • Free Employee Assistance Programme. • Staff discount on vehicle finance.

About this company

Car Finance 247 is an award-winning business just outside of Manchester City Centre. We create personalised and high quality customer experiences driven by outstanding tech, streamlined process and most importantly, amazing people. Over the next 12 months we have exciting upcoming projects to cement our position as market leaders in every aspect of our business and that journey starts with attracting the best talent.

https://www.carfinance247.co.uk/ (opens in new tab)

After this apprenticeship

The opportunity to move into an Account Manager role or be considered for other parts of the business based on skill set and performance

Ask a question

The contact for this apprenticeship is:

DERBY BUSINESS COLLEGE LIMITED

Heather Duffield

heather@dbc-training.co.uk

07375919487

The reference code for this apprenticeship is VAC1000288110.

Apply now

Closes in 14 days (Thursday 5 December at 11:59pm)

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