Business Administrator Apprentice

Summary

The successful apprentice will develop a wide range of skills, including communication, problem-solving, and decision-making. They will be encouraged to develop time management and prioritisation skills while working both independently and as part of a team. Their role will involve providing support to staff for smooth office operations.

Annual wage

£10,920 a year

Minimum wage rates (opens in new tab)

The pay package can be reviewed annually.

Training course

Business administrator (level 3)

Hours

Monday - Friday: hours to be confirmed

30 hours a week

Possible start date

Monday 6 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties will include, but are not limited to:

Undertaking general office duties, for example, answering the telephone, taking messages, filing, photocopying, handling incoming and outgoing post and parcels, etc. Direct contact with internal departments and external companies i.e. at reception/ by telephone and email.
Developing and maintaining administrative support systems, including manual and electronic filing systems, ensuring that systems are effective in their use and review regularly. Record and securely store information relating to confidential matters and enquiries.
Working on various software applications including the trusts medical device database, the trust ordering system, Health & safety software and staff training systems.
Through completion of this apprenticeship you will gain comprehensive training in the role of an administrator whilst obtaining valuable work experience; this will underpin your competency in the work place and develop a wide range of transferable customer service skills.

Administrative tasks:

Maintaining files, organising meetings, preparing documents, support with archiving.
Communication: Interacting with members of staff and public if
required to represent the business.
Project management: Using project management tools to plan,
monitor and report.
Using IT packages and systems to write emails, and maintain record keeping.
Relationship building - Building and maintaining positive relationships with the team across the business.

Where you’ll work

34 Bakewell Road

Loughborough

LE11 5QY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LOUGHBOROUGH COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Delivery Method

Within the first 15 months additional training is delivered at
Loughborough College, one morning a week for 12 weeks, dates are subject to enrolment date.
Online portfolio to update with learning and development completed onsite.
Diarised visits from dedicated Trainer/Assessor.

Requirements

Essential qualifications

GCSE in:

English and Maths (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

Loughborough College reserves the right to withdraw this vacancy before the end date, following consultation with the employer.

About this company

ASD support is a specialist care company based in Leicester City & Leicestershire, newly founded in 2020 by a team of people who have been managing specialist residential care facilities since the late 90's. At ASD support we provide care for adults who have an autism spectrum disorder and/or have complex needs we cater for people from the ages of 16 to 64. With our vision and specialist knowledge, we place a high value on independence, friendships, healthy lifestyles, physical and mental health needs. Our mission is to enrich people's life experience by providing opportunities for active, engaged and purposeful living. We ensure that our properties are homely, community based, safe and well maintained to a high standard

https://www.asdsupport.co.uk/ (opens in new tab)

Company benefits

Blue Light Card Discount Employee Wellbeing Programme

After this apprenticeship

The role can progress into a permanent full time role.

Ask a question

The contact for this apprenticeship is:

LOUGHBOROUGH COLLEGE

Sophia Cleaver

apprenticeships@loucoll.ac.uk

The reference code for this apprenticeship is VAC1000288029.

Apply now

Closes in 13 days (Wednesday 4 December at 11:59pm)

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