Apprentice IT Support Technician

Summary

Are you a practical problem solver with a passion for IT? Link ICT are on the lookout for another apprentice to join their team of techies! Reporting into the Technical Services Manager, you will provide a broad range of onsite & remote IT support to corporate clients and school environments!

Annual wage: £16,000 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday - Friday, 9.00am - 5.30pm (30 minutes lunch).
40 hours a week
Possible start date: Monday 16 December
Duration: 1 year 5 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

After a period of business growth, Link ICT are again on the lookout for an IT apprentice to join their team in Derby.

Reporting into the Technical Services Manager, your duties will include, but are not necessarily limited to the following:

Provide onsite and remote IT technical support to clients
Respond to support tickets in a timely manner, resolving tickets where possible and escalating where necessary
Ordering new ICT hardware and logging devices onto asset register
Installation and configuring of operating systems
Software installation, such as Office365, firewalls and anti-virus
Some lower level network administration may be required, such as setting policies and group permissions
Performing server backups where required
Administration of cloud services such as Microsoft 365 and Google Workspace
Assisting with structured cabling and network infrastructure installation
Supporting with any technical queries regarding unified comms
Technical fault diagnosis with audio visual equipment

Where you’ll work

26 Royal Scot Road

Pride Park

Derby

DE24 8AJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ALTHAUS DIGITAL LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Alongside this role, you will study towards your Level 3 Information Communications Technician Apprenticeship qualification, on either the Network Technician or the Support Technician pathway.
You will receive blended training, which includes weekly live, online training sessions and access to on-demand resources via the Pluralsight online learning platform.
In addition to this, you will also have a review with your Skills Coach every 6-8 weeks, to ensure you are happy and on-track with your Apprenticeship.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade Minimum of Grade C / 4)
Maths (grade Minimum of Grade C / 4)

Desirable qualifications

GCSE or equivalent in:

ICT / Computing / Computer Science (grade Minimum of Grade C / 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience
Full UK Driving Licence
Confidentiality

Other requirements

This is not just a desk job. You will have the opportunity to get out onto client sites and provide real IT Support. Link ICT is based near to the city centre with excellent transport links. Experienced technical colleagues who can provide support and guidance. Free parking is available onsite. Full & clean driving license is required.

About this company

Link ICT was founded in 2004 by Mark Fryers and set out to break the industry mould for how the provision of outsourced IT support services were provided. Now, with support from a team of customer focused technicians who have many years of industry experience, we pride ourselves on providing bespoke IT and telecoms solutions that inspire trust and build user confidence. A wide range of organisations including schools and businesses trust us to deliver their IT support function. Our unique onsite support combines the benefits of outsourcing with the benefits of your own IT team. Our aim is to ensure organisations truly benefit from investment in their IT infrastructure by ensuring systems work efficiently and users are trained to use them effectively. We offer a comprehensive range of services, from risk management to telecoms and connectivity, driven by the latest technological advances and are as unique as your organisation.

https://www.linkict.co.uk (opens in new tab)

After this apprenticeship

Upon successful completion of the apprenticeship, there the possibility of a full-time role available for a hard-working apprentice, and potential to specialise in areas such as cyber security, networking or provisioning.

Link ICT will continue to support you with professional certifications and will consider progressing you onto higher level apprenticeship programmes.

Ask a question

The contact for this apprenticeship is:

ALTHAUS DIGITAL LIMITED

Beth Norris

beth@althausdigital.co.uk

The reference code for this apprenticeship is VAC1000287892.

Apply now

Closes in 24 days (Sunday 15 December at 11:59pm)

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