Business Administration Apprentice

Millfields Trust

PLYMOUTH, PL1 3HQ

Closes in 24 days (Monday 16 December at 11:59pm)

Posted on 18 November 2024

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Summary

As a Business Administration Apprentice, you will play a key role in supporting the team by assisting with daily operations, tenants and visitors’ relations, and administrative tasks. This apprenticeship is an excellent opportunity to develop a broad range of skills in business administration, client support, and project coordination.

Annual wage
£12,313.60 to £22,010.56 a year

Minimum wage rates (opens in new tab)

Under 18 £8 PH Over 18 £10 PH Over 21 £12.60 PH

Training course
Business administrator (level 3)
Hours
Monday to Thursday 08:30-16:30 and Friday 08:30-16:00.

37 hours a week

Possible start date

Monday 6 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Act as a first point of contact for current and prospective tenants, providing exceptional customer service

  • Assist in onboarding new tenants, ensuring they have a smooth transition into our facilities

  • Respond to tenant inquiries and support needs in a timely and professional manner, escalating issues as necessary

  • Assist with maintaining tenant records, contracts, and contact information to ensure data accuracy

  • Support invoicing, billing, and payment tracking processes, collaborating with the finance team as needed

  • Help manage bookings for meeting rooms and shared spaces, coordinating schedules and ensuring room readiness

  • Liaise directly with tenants to quote for office cleaning services, produce cleaning contracts for tenants’ signature and liaise with cleaning supervisor to schedule new office cleans

  • Liaise with tenants giving them notice of planned and scheduled work in a timely manner

  • Assist with organising events, workshops, and networking opportunities for tenants and the wider community

  • Support the promotion of available spaces, helping attract new tenants and strengthen our community impact

Where you’ll work

HQ

237 UNION STREET

PLYMOUTH

PL1 3HQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ACHIEVEMENT TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

  • You will receive specific on-the-job training from the employer in your workplace at Millfields
  • Off-the-job training will be delivered using weekly classroom sessions delivered at Achievement Training city centres location or you will be work-based and will be given time in the working week to study towards the theory element of the programme

Requirements

Essential qualifications

GCSE in:

  • English & Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Customer care skills
  • Team working
  • Adaptable
  • Proactive
  • Interest in Community

About this company

The Millfields Trust was established in 1999 and is a trading Social Enterprise set up to help regenerate the Stonehouse neighbourhood in Plymouth. Our mission is to create life changing employment opportunities for the residents in the heart of Stonehouse and rejuvenate Union Street as a civic spine, restoring the historic link between the City and Devonport.

https://millfieldstrust.com/about/ (opens in new tab)

Company benefits

Millfields Trust contributes 6% to an employee pension scheme. Full details will be provided.

After this apprenticeship

An apprenticeship in business and administration can lead to a range of careers, including:

  • Business or Research Development Manager
  • HR Manager
  • Careers Adviser
  • Project Manager
  • Office Manager
  • CEO

Ask a question

The contact for this apprenticeship is:

ACHIEVEMENT TRAINING LIMITED

Macie or David

Admissions@achievementtraining.com

01752 202269

The reference code for this apprenticeship is VAC1000287857.

Apply now

Closes in 24 days (Monday 16 December at 11:59pm)

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