Apprentice Business and Customer Counter Service/Sales & Yard Operative

Summary

The Myers Group is a family-owned group of companies providing products, services and materials to the construction industry. The Group consists of Johnsons Wellfield Quarries, Ready-mix Huddersfield, Myers Building Supplies, Myers Skip Hire & Myers Timber.

Annual wage

£13,312 to £23,795.20 a year

Minimum wage rates (opens in new tab)

Wage range/hours dependent on age: Hours will be 40 for candidates aged 16 or 17 Hours will be up to 45 hours for candidates aged 18 or above The wage will start at £6.50 per hour and will increase after 12 months, subject to performance

Training course

Customer service practitioner (level 2)

Hours

Monday to Friday, hours to be confirmed. Hours will be 40 for candidates aged 16 or 17 in line with legislation. Hours will be up to 45 hours for candidates aged 18 or above.

40 hours a week

Possible start date

Friday 6 December

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Applications are invited from individuals who are enthusiastic, have a hands-on approach and wish to develop a long-term career in this industry.

We require you to undertake the Customer Service Standard as we require the candidate to have a Customer focussed approach.

The role will involve the following:

Liaise proactively with customers on a day-to-day basis and undertake all counter sales functions in accordance with Group requirements in order to fulfil their needs.

Ensure all suppliers, customers, visitors and employees comply with the Company Health and Safety and Environmental Policies and Procedures.

Maintain and develop corporate image and reputation
Seek and continuously develop knowledge and information about competitor activity and pricing.

Dealing with requests for information.

Ensure that cash and payment systems are followed in accordance with company procedures and policies.

Maintain and develop existing and new customers through appropriate propositions and ethical sales methods.

Maximise sales opportunities for related products and Group cross selling, after training.

Communicate and liaise internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.

Ensure the upkeep of all merchandising to maximise sales, customer satisfaction and appearance.

Attend meetings and group discussions where required.

Chasing up payments.

Using Microsoft Packages, in particular Word, Excel.

Lifting may be required as experience will be gained in the day to day yard operations.

Any other reasonable duties which may be required by the company from time to time, as instructed by or under the direction of your immediate supervisor.

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

Attend and be punctual for all induction sessions, lessons and all work-based training/support sessions.

Complete all required assignments by the required timeline.

Build up your portfolio of evidence on-going during your apprenticeship programme.

Access support from your tutor/assessor and manager with regards to any evidence requirements or support as and when required.

Where you’ll work

Sheffield Road

Penistone

Sheffield

S36 6HJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

KIRKLEES COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Overview of Customer Service Practitioner Level 2 Apprenticeship Standard.

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.

The standard covers the following:

Knowledge:

Knowing your customers.
Understanding the organisation.
Meeting regulations and legislation.
Systems and resources.
Your role and responsibility.
Customer experience.
Product and service knowledge.

Skills:

Influencing skills.
Communication.
Interpersonal skills.
Personal organisation.
Dealing with customer conflict and challenge.

Behaviours & Attitude:

Developing self.
Being open to feedback.
Team working.
Equality – treating all customers as individuals.
Presentation – dress code, professional language.
Right first time.

You will complete an End Point Assessment this will involve the following:

Showcase/Portfolio
Interview
Practical Observation
Professiolal discussion

You are given one day per week as time off to study; you will attend classes face to face and via teams to complete work for your apprenticeship. The study day is a Wednesday.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4/C or above or equivilent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Number skills
Logical
Team working
Initiative
Physical fitness
Good timekeeping
Good attendance

Other requirements

The job requires a candidate to lift and carry so you need to be physically fit as you will be loading and unloading stock, undertake a hands-on role assisting customers with their products. Requirement to wear personal protective equipment, when required – provided by company. The company is in a rural location, there is a train station in Penistone and a regular bus service. Please check time it will take you to travel.

About this company

The Myers Group is a fourth-generation family-owned group of companies based in Huddersfield, providing products, services and materials to the construction industry and employing approximately 350 people across West Yorkshire. As a full-service supplier of quality products to housebuilders and renovators, Myers Group offers everything from skip hire, aggregates and Readymix concrete through to bathrooms and timber through its five divisions.

https://www.myersgroup.co.uk/ (opens in new tab)

Company benefits

Day off for your birthday. Free Parking.

After this apprenticeship

There is a strong possibility that you will gain a full-time position following successful employment as well as achievement of the full apprenticeship.

There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

KIRKLEES COLLEGE

Nichola Barnes

apprenticeships@kirkleescollege.ac.uk

07788390025

The reference code for this apprenticeship is VAC1000287755.

Apply now

Closes in 8 days (Saturday 30 November at 11:59pm)

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