Domestic Abuse Partnership – Business Administrator Apprenticeship – Find an apprenticeship

Summary

The Domestic Abuse Partnership (DAP) is seeking to recruit a highly motivated and dynamic Advanced apprentice to join the partnership team. This is an exciting opportunity for an individual who wishes to develop their knowledge and skills in this complex and often challenging area of work. This role is open to female applicants only.

Annual wage

£12,313.60 a year

Minimum wage rates (opens in new tab)

Wages paid on the last working day of the month. Pay rise due in April 2025.

Training course

Business administrator (level 3)

Hours

Monday to Friday, working hours to be agreed.

37 hours a week

Possible start date

Monday 6 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To promote and safeguard the welfare of children, young people and/or vulnerable adults
To answer the office telephone and ensure appropriate access to services for victims and perpetrators
To keep case records up to date and input information onto the case management system as directed by management
To provide administrative support for both teams. This will include updating paperwork, photocopying, sending our letters, arranging interpreters, making appointments, etc
To use appropriate IT systems and produce resources and information as requested
To support the teams with delivering group work programmes and preparing materials and resources
To search case management systems and check records to provide client information to aid multi-agency information sharing
To input referrals, create client records and add warning markers to case management systems

Where you’ll work

33 Witham

Hull

HU9 1DB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

KINGSTON UPON HULL CITY COUNCIL

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Advanced Business Administration Standard
Functional Skills in maths, English & I.C.T if required
On-programme learning to include knowledge, skills and behaviours relating to all aspects of business administration

Regular training and development sessions to meet the needs of the employer and the apprentice

Requirements

Desirable qualifications

GCSE in:

Maths & English (grade Grade A - C / 7 - 4)
Business Administration (grade Level 2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Patience
Excellent interpersonal skills
Friendly manner
Empathy and sensitivity

Other requirements

Due to the nature of the role you will have to be able to demonstrate an ability to work as directed by management, with supervision and support and within professional frameworks and policies and procedures. You will be required to have an understanding of Data Protection; Safeguarding, Confidentiality regarding sensitive information. You will be required to undertake an Enhanced DBS check and Police vetting lev 2.

About this company

An excellent opportunity has arisen to support the Domestic Abuse Partnership (DAP) and Strength to Change (STC) teams. The aim of the partnership is to reduce repeat victimisation through enhancing the safety of victims and their family’s by providing a co-ordinated and effective inter-agency response to tackling domestic abuse.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Potential future job opportunities for the successful candidate with Hull City Council.

Ask a question

The contact for this apprenticeship is:

KINGSTON UPON HULL CITY COUNCIL

Employer Engagement Team

business.engagement@hullcc.gov.uk

01482614157

The reference code for this apprenticeship is VAC1000287733.

Apply now

Closes in 9 days (Sunday 1 December at 11:59pm)

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Domestic Abuse Partnership – Business Administrator Apprenticeship

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